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Product Support Specialist

Company: Robert Half
Location: Fort Worth
Posted on: February 15, 2020

Job Description:

Ref ID: 04030-0011329197Classification: Product Support SpecialistCompensation: $70000.00 to $80000.00 yearlyESSENTIAL DUTIES: --- Commands a high-level knowledge of Planmeca products--- Consults on pre-installation site spec--- Works closely with teams to coordinate projects for installations and service visits--- Coordinates with management and maintains an accurate calendar--- Logs all support visits and calls in CRM software--- Provides technical documentation when requested--- Communicates appropriately with management, sales team, and dealer partners through all stages of projects--- Maintains current knowledge of all Planmeca product lines and all other matters that affect the dental industry--- Shares knowledge and experiences with other Technical Support team members--- Conducts periodic trainings for dealer technicians on current product line--- Attends regular field team conference calls --- Maintains accurate records of expenses and complete expense reports in a timely manner--- Maintains detail oriented decorum and appearance--- Maintains company owned equipment in good condition--- Creates technical instructions, updates manuals for the ASE team--- Creates video lessons for end-users--- Trains end-users at all levels--- Meets company standards pertaining to quantity and quality of work performed on an ongoing basis, performing all work-related tasks in a manner that is in compliance with all Company policies and procedures--- Adheres to company policies, procedures and directives regarding standards of workplace behavior in completing job duties and assignments --- Performs other duties as assignedif interested in this role please contact me directly at [Click Here to Email Your Resum--]Training and Experience --- Minimum 2 years' experience --- Experience in technical support/ IT support. --- Experience in medical or dental industries --- Proficient with the Microsoft Office Suite. --- Type 20 words or more per minute --- A valid driver's license (good driving record) and a passport Knowledge, Abilities and Skills --- Problem solving skills --- Technical capacity --- Time and project management --- Customer/Client centric --- Good oral and written skills --- Multitasking --- Ability to interact and build rapport with all Planmeca employees PHYSICAL REQUIREMENTS: --- Must be able to lift up to 70lbs. --- Work hours are Monday - Friday from 08:30am - 05:00pm, working extended hours, weekends and national holidays maybe expected.Technology doesn't change the world. People do. As a technology staffing firm, we can't think of a more fitting mantra. We're extreme believers in technology and the incredible things it can do. But we know that behind every smart piece of software, every powerful processor, and every brilliant line of code is an even more brilliant person. Leader among IT staffing agencies The intersection of technology and people - it's where we live. Backed by more than 65 years of experience, Robert Half Technology is a leader among IT staffing agencies. Whether you're looking to hire experienced technology talent or find the best technology jobs, we are your IT expert to call. We understand not only the art of matching people, but also the science of technology. We use a proprietary matching tool that helps our staffing professionals connect just the right person to just the right job. And our network of industry connections and strategic partners remains unmatched. Apply for this job now or contact our branch office at 888-490-4429 to learn more about this position. All applicants applying for U.S. job openings must be authorized to work in the United States. All applicants applying for Canadian job openings must be authorized to work in Canada. -- 2019 Robert Half Technology. An Equal Opportunity Employer M/F/Disability/Veterans. By clicking 'Apply Now' you are agreeing to Robert Half Terms of Use.

Keywords: Robert Half, Fort Worth , Product Support Specialist, Other , Fort Worth, Texas

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