FortWorthRecruiter Since 2001
the smart solution for Fort Worth jobs

Sr. Quality Assurance Specialist

Company: Santander
Location: Fort Worth
Posted on: February 16, 2020

Job Description:

ApplyOverviewJob Family: Business OperationsResponsible for the day-to-day operations of the company's business units. Aims to deliver superior service to clients by driving and optimizing the effectiveness and efficiency of people, processes and technology thereby enhancing financial performance, increasing investment capacity, and managing risk. Builds the sustainable repeatable capabilities that support delivery of the highest standards of service and execution. Analyzes and reviews data tools, business processes and operational standards to execute service delivery. Evaluates and ensures that operations meet company objectives, business needs, service agreements and relevant requirements. Researches and monitors external landscape to identify developments and translate them into operational implications for the company.Job Function: Auto Loan & Lease QualityMonitors and evaluates reporting, metrics, trends and consumer interactions, for quality and adherence to internal process and standards and regulatory expectations. Works to address issues and trends and collaborates cross-functionally to improve operational processes, quality and controls.Summary of Responsibilities:The Specialist, Quality Management is responsible the monitoring, evaluating, developing testing, and reporting on policy and procedure compliance throughout all aspects of Quality Control and Management.Essential Functions:

  • Maintains all Quality Management performance expectations.
  • Notifies Quality Control Management and Business Leadership of any immediate concerns or trends.
  • Provides professional feedback regarding findings.
  • Remediates findings as set forth by Quality Control Management.
  • Identifies potential compliance, policy, and procedure risks.
  • Monitors customer/dealer/partner interactions as necessary to complete reviews.
  • Evaluates and enhances workflow to implement best practices.
  • Documents and reports results on policy and procedure review to senior management.
  • Assists with the creation and implementation of Quality Management policies and procedures.
  • Maintains a basic working knowledge of all tools that are available to each associate.
  • Maintains a basic working knowledge of Originations and/or Servicing policy and procedure.Other Functions:
    • Other duties as assigned.Requirements:
      • Education -
        • Bachelor's Degree: Business, FInance, or equivalent degree.
        • or equivalent work experience
        • Experience -
          • 0-3 years Operations, Servicing, or related field.
          • Skills & Abilities -
            • Ability to convey a sense or urgency and drive.
            • Ability to make effective decision making on complex matters.
            • Ability to lead, influence and direct peers, subordinates and management.
            • Excellent project management skills.
            • Ability to adjust to new developments/changing circumstances.
            • Excellent written and verbal communication skills.
            • Self-directed, self-motivated and demonstrated experience providing ideas and solutions to further business understanding.
            • Excellent interpersonal, supervisory, and customer service skills required.
            • Advanced knowledge of Microsoft Excel, Microsoft Word and Microsoft Access.
            • Ability to handle sensitive information with the highest degree of integrity and confidentiality.Working Conditions:
              • Frequently: Minimal physical effort such as sitting, standing, and walking.
              • Occasional moving and lifting of equipment and furniture is required to support onsite and offsite meeting setup and teardown.
              • Physically capable of lifting up to fifty pounds, able to bend, kneel, climb ladders.Employer's Rights:
                • This job description does not list all the duties of the job. - You may be asked by your supervisors or managers to perform other duties. - You will be evaluated in part based upon your performance of the tasks listed in this job description.
                • The employer has the right to revise this job description at any time. - This job description is not a contract for employment, and either you or the employer may terminate employment at any time, for any reason.

Keywords: Santander, Fort Worth , Sr. Quality Assurance Specialist, Other , Fort Worth, Texas

Click here to apply!

Didn't find what you're looking for? Search again!

I'm looking for
in category
within


Other Other Jobs


Field Quote Supervisor - Mechanical Services - Irving, TX
Description: Recruiter Siemens Location Irving, United States of America Salary Competitive Posted 18 Feb 2020 Closes 19 Mar 2020 Ref Sector Engineering Category Management, Mechanical Contract Type Permanent Hours (more...)
Company: Siemens
Location: Irving
Posted on: 02/23/2020

LPN Licensed Practical Nurse - LTC
Description: We Are Hiring LPN Licensed Practical Nurse - LTC - SNF Nursing Unit A - Full-Time,Day - Providence Village - Waco,TX Why Join Ascension Senior Living and Long-Term Care Communities As a subsidiary of (more...)
Company: Ascension, D66
Location: Waco
Posted on: 02/23/2020

RN Registered Nurse Neuro/Stroke Ascension Providence Full-Time, Nights
Description: We Are Hiring Title: RN Registered Nurse - Neuro/Stroke - Ascension Providence - Full-Time, Nights City, State: Waco, TX Location: Providence Health Center Department: Neuro Stroke - 4 East Additional (more...)
Company: Ascension (System Office)
Location: Waco
Posted on: 02/23/2020


Class A CDL Owner Operator
Description: Headquartered in Elk Grove Village, IL, Merx Global is a growing asset-based transportation company that provides comprehensive transportation solutions to customers throughout the United States. Our (more...)
Company: Merx Global
Location: Irving
Posted on: 02/23/2020

New Pay Package and 401K Program Starting January 1st!
Description: New pay package and 401K program starting January 1st 2019 br Thank you for your interest in Transport Designs. We are a family friendly trucking company with 280 trucks and 850 trailers. For the past (more...)
Company: Transport Designs, Inc.
Location: Irving
Posted on: 02/23/2020

CDL-A Truck Driver: Dedicated
Description: Choose U.S. Xpress for an EXTRA 12,000 in Your First Year
Company: U.S. Xpress
Location: Waco
Posted on: 02/23/2020

Compliance Sr Assoc
Description: Job Description br Important Note: During the application process, ensure your contact information email and phone number is up to date and upload your current resume when submitting your application (more...)
Company: Wells Fargo Bank
Location: Irving
Posted on: 02/23/2020

Full Time Customer Retention Specialist - 2nd Shift
Description: Globe Life's American Income Life line of business has an exciting opportunity for a Customer Retention Specialist in our Customer Service and Conservation department. This is a full-time, 2nd shift position (more...)
Company: Globe Life Insurance
Location: Waco
Posted on: 02/23/2020

Part Time Customer Retention Specialist - 2nd Shift
Description: Globe Life's American Income Life line of business has an exciting opportunity for a Customer Retention Specialist in our Customer Service and Conservation department. This is a part-time, 2nd shift position (more...)
Company: Globe Life Insurance
Location: Waco
Posted on: 02/23/2020

CDL A Regional Truck Driver
Description: Drive More Earn More Weekly with USA Truck We are now hiring Class A CDL Truck Drivers for our South Regional.Earn up to 0.50 CPM weeklyRunning Area: East of I-35Details include: USA Drivers NOW EARN (more...)
Company: USA Truck
Location: Irving
Posted on: 02/23/2020

Log In or Create An Account

Get the latest Texas jobs by following @recnetTX on Twitter!

Fort Worth RSS job feeds