FortWorthRecruiter Since 2001
the smart solution for Fort Worth jobs

Help Desk / Tech Support - Active TS Required - Ft. Worth Locati with Security Clearance

Company: General Dynamics Information Technology
Location: Fort Worth
Posted on: March 27, 2020

Job Description:

REQ#: RQ47605 Travel Required: None Requisition Type: Regular Help Desk Technician III position: ***Onlyapplicants with an active Top Secret (TS) Clearance need apply*** General Dynamics Information Technology (GDIT), a leading provider of systems engineering, integration, IT service operations and support solutions, is seeking talented professionals to deliver valuable services and solutions to our customers. GDIT has a great team consisting of experienced and knowledgeable managers who lead and support our employee's career development objectives with on-the-job and certification training opportunities. Our employees consider GDIT to be a solid partner in their career, with excellent benefits and an abundance of opportunities for advancement. We offer experience with the latest tools and intensive training. If you are looking for a new and exciting career to boost your technical skills and you enjoy helping others, GDIT is hiring Help Desk Associates for the Federal Bureau of Investigation's (FBI) Enterprise Operations Center (EOC) in Fort Worth, TX. We offer the chance to support the world's finest law enforcement organization and help the people that keep us safe. In this job you will support the agents, analysts, and professionals and technology they use to fight terrorism, espionage, cyber-attacks, and major criminal threats. We are seeking candidates committed to high quality to provide courteous and accurate technical information and support in a timely, efficient and professional manner. This position performs activities associated with implementation, integration and support of computer systems in mission critical response operations environment. Responsibilities include: * Provide quality customer service and IT support to users all over the world in a dynamic and fast paced environment* Provide over-the-phone and online troubleshooting support (calls and self-service) for users with varying degrees of computer skills* Triage and troubleshoot all manner of IT issues, including account/authentication issues, hardware and software issues, network and VPN issues, and issues relating to mobile devices.* Provide detailed documentation of steps taken to resolve user's issues within the ticketing system; including initial diagnosis and all pertinent information* Unlock accounts and reset passwords for users on multiple networks* Install common software via endpoint management systems* Resolve at least 70% of all interactions on first contact* Provide remote desktop support using RDP and other methods* Provide users with the status of their open ticket(s) and serve as intermediary between users and technical support groups in the IT Branch Qualifications: * Excellent oral and written communications skills with customers and peers; demonstrated success in handling customers challenges* Demonstrated success in a team environment* Prior experience in any customer service or customer-facing role is strongly desired* Demonstrated ability to learn new techniques and procedures and adapt to change* Prior experience with IT ticketing systems such as BMC Remedy or HP Service Manager* 1+ years of experience supporting users in an IT Support role is desired* Some college (Associate's or Bachelor's Degree)or equivalent experience; CompTIA, HDI, or ITIL Foundations certification Special Position Requirements * United States citizenship* Must have an active Top Secret clearance - this position will require the candidate pass a Counter-Intelligence polygraph after obtaining a position* Ability to speak and communicate fluently in English language As a trusted systems integrator for more than 50 years, General Dynamics Information Technology provides information technology (IT), systems engineering, professional services and simulation and training to customers in the defense, federal civilian government, health, homeland security, intelligence, state and local government and commercial sectors. With approximately 32,000 professionals worldwide, the company delivers IT enterprise solutions, manages large-scale, mission-critical IT programs and provides mission support services. GDIT is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other protected class. Help Desk Technician II position: ***Onlyapplicants with an active Top Secret (TS) Clearance need apply*** General Dynamics Information Technology (GDIT), a leading provider of systems engineering, integration, IT service operations and support solutions, is seeking talented professionals to deliver valuable services and solutions to our customers. GDIT has a great team consisting of experienced and knowledgeable managers who lead and support our employee's career development objectives with on-the-job and certification training opportunities. Our employees consider GDIT to be a solid partner in their career, with excellent benefits and an abundance of opportunities for advancement. We offer experience with the latest tools and intensive training. If you are looking for a new and exciting career to boost your technical skills and you enjoy helping others, GDIT is hiring Help Desk Associates for the Federal Bureau of Investigation's (FBI) Enterprise Operations Center (EOC) in Fort Worth, TX. We offer the chance to support the world's finest law enforcement organization, and help the people that keep us safe. In this job you will support the agents, analysts, and professionals and technology they use to fight terrorism, espionage, cyber-attacks, and major criminal threats. We are seeking candidates committed to high quality to provide courteous and accurate technical information and support in a timely, efficient and professional manner. This position performs activities associated with implementation, integration and support of computer systems in mission critical response operations environment. Responsibilities include: * Provide quality customer service and IT support to users all over the world in a dynamic and fast paced environment* Provide over-the-phone and online troubleshooting support (calls and self-service) for users with varying degrees of computer skills* Triage and troubleshoot all manner of IT issues, including account/authentication issues, hardware and software issues, network and VPN issues, and issues relating to mobile devices.* Provide detailed documentation of steps taken to resolve user's issues within the ticketing system; including initial diagnosis and all pertinent information* Unlock accounts and reset passwords for users on multiple networks* Install common software via endpoint management systems* Resolve at least 70% of all interactions on first contact* Provide remote desktop support using RDP and other methods* Provide users with the status of their open ticket(s) and serve as intermediary between users and technical support groups in the IT Branch Qualifications: * Some college or post-high school education/coursework, or working on IT Certifications such at A+ or Security+* 0-6 months of experience supporting users in an IT Support role* Excellent oral and written communications skills with customers and peers; demonstrated success in handling/defusing conflict* Demonstrated success in a team environment; military or law enforcement experience, or experience working in a government contracting role is a plus* Prior experience in any customer service or customer-facing role is strongly desired* Demonstrated ability to learn new techniques and procedures and adapt to change Special Position Requirements * United States citizenship* Must have an active Top Secret clearance - this position will require the candidate pass a Counter-Intelligence polygraph after obtaining a position* Ability to speak and communicate fluently in English language As a trusted systems integrator for more than 50 years, General Dynamics Information Technology provides information technology (IT), systems engineering, professional services and simulation and training to customers in the defense, federal civilian government, health, homeland security, intelligence, state and local government and commercial sectors. With approximately 32,000 professionals worldwide, the company delivers IT enterprise solutions, manages large-scale, mission-critical IT programs and provides mission support services. GDIT is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other protected class. Help Desk Technician I position: ***Onlyapplicants with an active Top Secret (TS) Clearance need apply*** General Dynamics Information Technology (GDIT), a leading provider of systems engineering, integration, IT service operations and support solutions, is seeking talented professionals to deliver valuable services and solutions to our customers. GDIT has a great team consisting of experienced and knowledgeable managers who lead and support our employee's career development objectives with on-the-job and certification training opportunities. Our employees consider GDIT to be a solid partner in their career, with excellent benefits and an abundance of opportunities for advancement. We offer experience with the latest tools and intensive training. If you are looking for a new and exciting career to boost your technical skills and you enjoy helping others, GDIT is hiring Help Desk Associates for the Federal Bureau of Investigation's (FBI) Enterprise Operations Center (EOC) in Fort Worth, TX. We offer the chance to support the world's finest law enforcement organization, and help the people that keep us safe. In this job you will support the agents, analysts,

Keywords: General Dynamics Information Technology, Fort Worth , Help Desk / Tech Support - Active TS Required - Ft. Worth Locati with Security Clearance, Other , Fort Worth, Texas

Click here to apply!

Didn't find what you're looking for? Search again!

I'm looking for
in category
within


Other Other Jobs


Sr. UX Designer \u2013 Team Lead
Description: Information Technology . Flower Mound, Texas br br Description br br The Sr UX Designer - Team Lead is responsible for designing the visual layout and functionality for websites or web-based products (more...)
Company: IntelliCentrics
Location: Flower Mound
Posted on: 04/6/2020

2019 - 2020 Undergraduates - Customer Relationship Advocate
Description: Job Description: Are you a recent or upcoming college graduate who is eager to begin your career with an amazing organization Do you enjoy helping others Are you the ------go to person ------at school, (more...)
Company: Fidelity Investments
Location: Euless
Posted on: 04/6/2020

Compliance Analyst I (CFO EMM, Expense Management and Insurance SFO''s)
Description: Purpose of Job Provides second-line independent oversight and guidance regarding business products, services, and processes through a compliance framework to ensure they are executed in accordance with (more...)
Company: USAA
Location: Flower Mound
Posted on: 04/6/2020


LH41 - Fork Lift Operator
Description: Forklift Operator Stand Up LOCATION: Flower Mound, TX br br Kelly Services currently has a temporary assignment at Best Buy in Flower Mound, TX br br Responsibilities include but are not limited (more...)
Company: Kelly Services
Location: Flower Mound
Posted on: 04/6/2020

Truck Driver CDL A - Lease Purchase
Description: OTR Lease Purchase - Take home up to 65 of the load With our Lease Purchase offering, Drive Like a Boss with Dart for no money down today Dart is offering an unbeatable opportunity for drivers
Company: Dart Transit Company
Location: The Colony
Posted on: 04/6/2020

Registered Nurse (RN)
Description: Are you a compassionate and dedicated RN with a focus on your patients and their quality of life If so, Texas Star Hospice would like to hear from you We are looking for a Registered Nurse to join our (more...)
Company: Harbor Light Hospice
Location: Bedford
Posted on: 04/6/2020

Social Worker
Description: Texas Star Hospice seeks a Social Worker for our Bedford, TX office. General Summary: The Social Worker, under the direction of a physician, and as a member of the interdisciplinary group, provides medical (more...)
Company: Harbor Light Hospice
Location: Bedford
Posted on: 04/6/2020

Feeder/Packer
Description: Do you desire to work for an organization with strong values, a positive culture and perform meaningful work Are you looking to work in a clean, safe and air-conditioned facility with great people who (more...)
Company: Southern Champion Tray LP
Location: Mansfield
Posted on: 04/6/2020

CDL-A Dedicated Team Truck Drivers
Description: CALLING ALL TEAM DRIVERS ACTION DEDICATED HAS BRAND NEW DEDICATED DRY VAN BUSINESS This opportunity is dedicated to one customer drivers will enjoy being assigned one
Company: Action Resources
Location: Flower Mound
Posted on: 04/6/2020

CDL A Dedicated Truck Driver - Local Home Daily
Description: Your Miles Take You Further On Home Daily Runs With Hub Group What's better than a high-paying career A high-paying truck driving career that gives you time for life. Join Hub Group and experience (more...)
Company: Hub Group Trucking
Location: Desoto
Posted on: 04/6/2020

Log In or Create An Account

Get the latest Texas jobs by following @recnetTX on Twitter!

Fort Worth RSS job feeds