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Help Desk Team Lead

Company: Consuro
Location: Fort Worth
Posted on: September 17, 2020

Job Description:

Job DescriptionWe are hiring an--experienced--Help Desk Supervisor/Team Lead for our Fort Worth corporate offices. Since our start in 2008, Consuro has grown at an exponential rate. We need a technical leader on the team to manage the help desk as well as upcoming major client initiatives.Please apply if you:Are trained to be technical but born to leadSee a growing list of tickets and stop at nothing to resolve them all (by delegating and knocking a few out yourself)A--void client dissatisfaction at all costsHave managed a help desk environment beforeBelieve that constant training and staying updated on your certifications is the key to growthThis is your chance to work for one of the region's premier and fastest growing MSPs. You will be a key technical and leadership resource within the Consuro organization. You will be expected to balance technical project assignments and specialization development through certifications. You will be expected to work with a highly-skilled team of professionals under unparalleled leadership. You will be respectful, engaging, motivated and smart. Oh, and you are expected to have a little fun.Job RequirementsDUTIESManage the Help Desk in their job to provide multi-level support to managed service customers to resolve all computer-related issues, including software, hardware, networking and mobile devicesManage help desk technicians, up to 10 direct reports on 1st and 2nd shiftProvide and/or supervise end user support related to hardware, software and proprietary programsJOB REQUIREMENTSMust have previous experience as an IT Team Lead, Help Desk Supervisor or ManagerPossess the ability to deal with multiple priorities in a high-pressure, quickly changing technical environment is paramountBachelor's Degree with major/concentration in Computer Science or IT preferredPrior military experience or related work experience to be considered in lieu of a Bachelor's Degree.5+ years working with Windows Desktop Operating Systems5-7 years customer service related experience3+ years experience working with advanced backend IT infrastructure such as Exchange, Active Directory, Backups, etc.General issues resolution for Exchange, Firewalls, VPNs and other more advanced pieces of infrastructure.Excellent written, verbal, and interpersonal skills for interaction with all levels of customers.Excellent customer service skills.

Keywords: Consuro, Fort Worth , Help Desk Team Lead, Other , Fort Worth, Texas

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