We are seeking a talented Fraud Analyst I to provide the
highest quality customer care to members of CO-OP Financial
Services credit unions, providing timely review and resolution of
Fraud Alerts while managing special projects as assigned.
What You Can Look Forward to
Investigates and evaluates fraud by contacting cardholders.
Handles inbound and outbound calls from cardholders, financial
institutions and internal departments, giving highest priority,
over all other projects and internal tasks, to customer calls and
requests. Treats each caller with respect, enthusiasm and
Enters and maintains accurate case detail reports for all alerts
received and reports type of fraud on each occurrence.
Fully comprehend and be able to interpret case management system
in order to assist and answer client and member questions and
Maintain working knowledge for all applicable Fidelity
(FIS)/CO-OP applications and products, both current and new.
Reviews for trends across single and multiple financial
Provides escalation and updates to supervisor regarding
Handle any special projects as assigned by management.
Must react to change productively and handle other essential
tasks as assigned.
Regular attendance and punctuality as a full time employee in
order to daily exercise all of the essential functions.
Actively supports our CO-OP culture and embraces our core values
of Work as Partners, Communicate Openly and Honestly, Demonstrate
Excellence and Champion Change in all interactions.
What You’ll Need to Succeed
High school diploma or general education degree (GED).
With at least 2 years of Customer Service experience in an
office or call center environment.
Internal candidates must have been at performance level 3 for
the last twelve months.
Knowledge of Microsoft Office applications is preferred.
Familiarity of current fraud electronic payments fraud trends
Must have excellent oral and written communication skills;
strong analytical and decision-making skills.
Must be flexible with work hours. The Risk department is open 7
days a week.
Why Join CO-OP?
CO-OP is committed to fostering a workplace where every employee
feels valued, respected, and connected. We are dedicated to
understanding, attracting and engaging a diverse workforce where
every employee can live up to their value; ensuring that our
employee base reflects the consumers we serve. The result of this
effort is an inclusive environment where diverse talent thrives.
You will be part of an organization that focuses on a strong
culture and embodies the credit union movement philosophy of People
Helping People. CO-OP’s commitment to reflecting our own core
values and purpose extends beyond how we serve our clients and the
products that we deliver.
With more than 35 years of industry leadership, CO-OP Financial
Services is the largest, most comprehensive credit union service
organization in the nation. CO-OP serves as THE credit union
technology engine, bringing payments solutions, engagement services
and strategic counsel to help credit unions optimize member
experiences to consistently provide seamless, personalized
multi-channel offerings, while delivering secure, sophisticated
fraud mitigation service.
CO-OP serves more than 3,000 client credit unions, with 60
million debit and credit cardholders, nearly 30,000 surcharge-free
ATMs and more than 5,600 shared branches nationwide. Our vast
technological ecosystem facilitates more than 6.5 billion
transactions every year and equips credit unions of all sizes to
deepen member engagement and prosper in the fast-paced world of
Fun, challenging and, collaborative work environment with
passionate colleagues that care deeply about the intersection of
technology and human-centered financial services.
Great Work/Life Benefits – Paid Time Off (PTO), Maternity,
Parental, Family Care, Adoption Leave Programs, Community Volunteer
Time Off, and 10 Paid Holidays.
Health benefits – medical, dental, & vision plus wellness
programs and gym reimbursements.
401K with generous company match.