We are seeking a talented Director, Product Development-
Principal Product Owner to execute on the product development
strategy for CO-OP Financial Services’ products and solutions;
develop delivery and implementation of Product Road-map for
multi-phase product initiatives, follow the product development
methodology & discipline within CO-OP Financial Services in
collaboration with cross functional business units.
Responsibilities of this role include managing a team of product
professionals, product assessments, business case creation,
business requirements, operating model, product
positioning/commercialization, competitive analysis, product
integration, market launch, and ongoing product lifecycle
management. This position requires the candidate to delve deeper
into big data, data analytics, machine learning, understand
algorithms and statistics to create data products & solutions in
partnership with technology teams.
What You Can Look Forward to
Supervisor Functions & Responsibilities:
Directs and manages team of Product Managers.
Provides overall direction, coordination, and evaluation of the
Manages supervisory responsibilities in accordance with the
organization’s policies and applicable laws.
Responsibilities include interviewing, hiring, training, and
terminating employees; planning, assigning, and directing work;
appraising performance; rewarding and disciplining employees;
addressing complaints and resolving problems.
Essential Functions and Responsibilities:
Leads the market analysis process for new products/services
development to determine customer needs, industry direction,
competitive product and market positioning and overall product
Creates and executes on a compelling product vision.
Develops business plan, including strategic requirements, such
as product design and strategic fit, go-to-market strategy, plus
financial business case; pricing, cost, revenue forecasts, capital
Analyzes interconnectedness of products/partners/technologies to
create best of breed products/services.
Manages a team of product professionals through the entire
product development cycle including requirements (functional,
operational, and technical), documentation, resource management,
system integration, testing compliance, product launch and
Manages capital and expense budgets to ensure adherence to
budget while maintaining requirements for the product.
Works with development teams, 3rd-party vendors, associations,
and internal stakeholders to execute on development, launch and
Guides user experience design planning and delivery with the UX
and Technology teams. Be the customer advocate for solution
Identifies and interprets customer/stakeholder needs and
translate feedback and user testing results into
Closely collaborates with Marketing, providing rich content and
strategic thinking to develop and maintain product positioning and
messaging, utilizing various delivery vehicles (such as white
papers, blogs, sales tools, etc.).
Negotiates costs and rules of engagement with vendors;
demonstrating ability to work with legal counsel and contracts
department to ensure that vendor and customer contracts accurately
reflect the product and business perspective in our contracts.
Assists Sales and Business Development teams as needed in
securing or maintaining existing key clients.
Analyzes and defines roles and responsibilities of all ecosystem
players and distribution channels.
Conducts competitive analysis of vendors and their product
offerings to evaluate and refine product positioning and value
Creates and delivers presentations to both internal and external
audiences, virtually or in person.
Manages, mentors, and develops direct reports; establishes
quantitative and qualitative performance measures related to
delivery of committed and planned product initiatives.
Serves as a thought leader for CO-OP in assigned area of
Reacts to change productively, handle other essential tasks as
assigned, and re-deploy resources efficiently.
Responsible for reporting risks that are identified to the
appropriate team and/or management. Additionally, responsible for
managing, monitoring and reporting risks within the scope of your
work area, to include, but not limited to Information Security
Actively supports our CO-OP culture and embraces our core values
of Work as Partners, Communicate Openly and Honestly, Demonstrate
Excellence and Champion Change in all interactions.
What You’ll Need to Succeed
Required Education and Experience:
Bachelor’s degree and/or minimum five years of product
experience, at least three years in a product management role.
Professional background in strategic and tactical product
Proven track record and experience in presentation skills to
both a large and small group.
Proven track record of bringing successful products to market on
Proven staff management skills in leading resources to a higher
and strategic thought process.
Previous experience with visualization products (Tableau,
QuickSight, PowerBi, etc).
Prior experience and working knowledge of the Big Data
tools/platforms (Hadoop, Redshift, etc).
Strong UX and Data Visualization knowledge.
Knowledge of strategic and product development
Knowledge of strategic planning process.
Knowledge of product life cycle management tenets.
Knowledge of financial forecasting, creation of budgets and
financial justification for product business decisions.
Advanced understanding and knowledge of financial services
industry, preferably credit unions and payments industry.
Knowledge of different product pricing strategies.
Knowledge of technical product management.
Essential Skills & Abilities:
Exceptional analytical skills.
Excellent verbal and written communication skills.
Accomplished presentation skills and comfort level in front of
Strong negotiation skills and vendor management skills.
Skilled at driving projects to completion in a timely manner,
meeting pre-determined deadlines.
Strong requirements gathering skills.
Ability to synthesize disparate and complex technology and
summarize key points concisely for consumption by different levels
of the organization, including executive team.
Skilled at defining customer needs and using that knowledge to
defining functional product specifications.
Strong market research and analysis skills, including sizing and
Skilled at evaluation of business and product opportunities and
strategic product planning.
Ability to assess impact on organization and operational
environment of new product initiatives.
Excellent listening skills.
Proficient in Microsoft Office applications: Word, Excel,
Outstanding execution skills.
Financial analysis skills—to assist finance department.
Why Join CO-OP?
CO-OP is committed to fostering a workplace where every employee
feels valued, respected, and connected. We are dedicated to
understanding, attracting and engaging a diverse workforce where
every employee can live up to their value; ensuring that our
employee base reflects the consumers we serve. The result of this
effort is an inclusive environment where diverse talent thrives.
You will be part of an organization that focuses on a strong
culture and embodies the credit union movement philosophy of People
Helping People. CO-OP’s commitment to reflecting our own core
values and purpose extends beyond how we serve our clients and the
products that we deliver.
With more than 35 years of industry leadership, CO-OP Financial
Services is the largest, most comprehensive credit union service
organization in the nation. CO-OP serves as THE credit union
technology engine, bringing payments solutions, engagement services
and strategic counsel to help credit unions optimize member
experiences to consistently provide seamless, personalized
multi-channel offerings, while delivering secure, sophisticated
fraud mitigation service.
CO-OP serves more than 3,000 client credit unions, with 60
million debit and credit cardholders, nearly 30,000 surcharge-free
ATMs and more than 5,600 shared branches nationwide. Our vast
technological ecosystem facilitates more than 6.5 billion
transactions every year and equips credit unions of all sizes to
deepen member engagement and prosper in the fast-paced world of
Fun, challenging and, collaborative work environment with
passionate colleagues that care deeply about the intersection of
technology and human-centered financial services.
Great Work/Life Benefits – Paid Time Off (PTO), Maternity,
Parental, Family Care, Adoption Leave Programs, Community Volunteer
Time Off, and 10 Paid Holidays.
Health benefits – medical, dental, & vision plus wellness
programs and gym reimbursements.
401K with generous company match.