Part Time Intermittent ID Card Specialist, Navy ICA
Company: Magellan Health
Location: Fort Worth
Posted on: January 12, 2021
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Job Description:
Provides professional military personnel support services to the
U.S. Navy's Identification Card Administration (ICA) program at
Navy installations designated as Defense Enrollment Eligibility
Reporting System (DEERS) and Real-time Automated Personnel
Identification System (RAPIDS) sites.* Serves as ID Card/Common
Access Card (CAC) customer service specialist trained and certified
by the Defense Manpower Data Center (DMDC).* Delivers ID Card
services to all personnel assigned to support customer commands,
other military service personnel, retirees and their dependents,
and contractors verified through the Trusted Associate Sponsorship
System (TASS).* Performs as a Verifying Official (VO) on
DEERS/RAPIDS terminal and ensures inputted data for accuracy and
correctness.* Verifies the identity and eligibility of authorized
DoD beneficiaries, issues DoD Identification Cards and performs
DEERS updates in accordance with DoD regulations and AFI 36-3026.*
Issues and strictly controls Armed Forces identification and
privilege cards for all eligible personnel, (i.e., active duty
military, retired military, 100% Disabled American Veteran (DAV)
and respective dependents and verified contractors.* Operates and
maintains RAPIDS workstations, processes CACs, assists customers
with questions concerning identification card eligibility,
application requirements and DEERS, and answers telephone
inquiries.* Accomplishes DEERS enrollment and updates for all
eligible beneficiaries, reconciles erroneous DEERS information,
performs PIN resets, verifying and updating PKI certificates, and
provides other ICA services as necessary.* May also be certified by
DMDC as Site Security Manager (SSM) with responsibility for the
safekeeping, storing, and accountability of the CAC and related
consumable materials.* Maintains RAPIDS equipment within the
physical parameters and configurations established at the time of
installation.* Performs "User Maintenance on RAPIDS equipment.Other
Job RequirementsResponsibilities* High School diploma or
equivalent.* 1+ years' experience in a Customer Service
environment.* HR background in one of the following disciplines:
Military Pay, Military Personnel, Travel Claims or Navy
Transportation.* Substitutions for HR background can be from
similar experience gained in either the private sector or other
Federal Agency.* Proficient in both oral and written communication
to communicate effectively and explain complex actions regarding
military entitlements, allowances and collections.* Working
knowledge of Microsoft Office Products, i.e. Word, Excel, Power
Point.* Working knowledge of standard office equipment such as
computers, electric typewriters, copiers, fax machines, scanners
and other office automation systems.* Must be U.S. citizen and
possess favorably adjudicated Tier 3 (NACLC) security
investigation.General Job InformationTitlePart Time Intermittent ID
Card Specialist, Navy ICAGradeWDN_ICA_PAIIWork
ExperienceEducationHigh School (Required)License and Certifications
- RequiredLicense and Certifications - PreferredMagellan Health
Services is proud to be an Equal Opportunity Employer and a
Tobacco-free workplace. EOE/M/F/Vet/Disabled. Every employee must
understand, comply and attest to the security responsibilities and
security controls unique to their position.
Keywords: Magellan Health, Fort Worth , Part Time Intermittent ID Card Specialist, Navy ICA, Other , Fort Worth, Texas
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