Bilingual Patient Access Operator

Company: JPS Health Network
Location: Fort Worth
Posted on: January 13, 2021

Job Description:

JPS Health Network is a $950 million, tax-supported health care system for Tarrant County in North Texas. Licensed for 578 beds, the network includes an acute care hospital andmore than 40 community-based clinics, including19 school-based clinics. John Peter Smith Hospital is home to Tarrant County's first and only Level 1 Trauma Center, its only psychiatric emergency services site and has the largest hospital-based family medicine residency program in the nation. Our network employs more than 6,500 people.Acclaim is our multispecialty medical practice group. Acclaim has over 300 providers serving the JPS Health Network in specialties ranging from primary care to general surgery and trauma. The Acclaim group has been formed around a common set of incentives and expectations supporting the operational, financial and clinical performanceoutcomes of the network. Our goal is to provide high quality, compassionate clinical care for every patient, every time.For more information, visit www.jpshealthnet.org.To view all job vacancies, visitwww.jobs.jpshealthnet.org/ or www.teamacclaim.org.Job Description:Description: The Bilingual PBX Operator provides accurate information to both internal and external customers and transfer calls accordingly. This position will focus on Spanish speaking inbound calls.Typical Duties:* Prioritizes Spanish speaking inbound calls. Answer calls in a timely and professional manner.* Transfer calls to the appropriate department without delay.* Pages hospital staff members, physicians, and employees using the pager/beeper system in accordance with administrative policies.* Utilizes telephone and paging system effectively in normal and crisis situations.* Maintains product and district standards as appropriate.* Performs other job related duties as assigned.Qualifications:Required Education and Experience:* High School Diploma, GED, or equivalent.Preferred Education and Experience:* 1 plus years of experience in PBX.Required Licensure/Certification/Specialized Training:* Bilingual (fluent in Spanish and English is required).* Must successfully pass the Spanish oral assessment within 60 days of hire. Team member will have 2 opportunities within the first 60 days of hire to pass the Spanish oral assessment.Location Address:2500 Circle DriveFort Worth, Texas, 76119United States

Keywords: JPS Health Network, Fort Worth , Bilingual Patient Access Operator, Other , Fort Worth, Texas