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Call Center Patient Liaison

Company: Liberty Health Sciences
Location: Fort Worth
Posted on: January 13, 2021

Job Description:

Requirements* In a timely and professional manner, answer all phone calls and respond to company emails seeking general inquiry, as well as provide resources to patients seeking information for physician referrals and dispensing options.* In general, maintain excellent client service and work with patients to ensure their needs are being serviced as a representative of the company.* Serve as the primary point of contact for the patient throughout the purchase and product use processes.* Create transportation manifests and other required records for patient deliveries.* Facilitate payment processing* Maintain documentation related with call center operations, sales, customer data, and feedback.* Assist as needed with patient-focused company website updates, as well as selected digital marketing efforts, including social media outreach and communications directed to the patient audience.* Maintain an on-going knowledge of company products* In general, continue to educate yourself on medical cannabis products in the market as well as current news or research related to medical cannabis treatments.General* Ensure effective communication and teamwork across functional areas and team members to achieve company goals.* Help assemble finished products for storage, delivery, and/or transfer to dispensaries and patients.Ensure full compliance with all laws, regulations, and company procedures related to medical cannabis operations.BenefitsMedical benefits on the first of the month after 60 days of employment

Keywords: Liberty Health Sciences, Fort Worth , Call Center Patient Liaison, Other , Fort Worth, Texas

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