Desktop Support Specialist I

Company: CO-OP Financial Services
Location: Fort Worth
Posted on: January 13, 2021

Job Description:

The Opportunity We are seeking a talented Desktop Support Specialist I who would be responsible for analyzing, researching and resolving hardware and software issues as tier 2 support within the IT Service Desk team and for documentation of current processes and troubleshooting steps. This role will work directly with the Desktop Support supervisor and other members of the desktop team to review current setups and processes and work to create efficiencies in the process. What You Can Look Forward to * Research Desktop related issues escalated from tier I within established timeframes.* Build computers and VMs for new staff; replacements for depreciated/non performing equipment.* Create a positive customer support experience and build strong relationships through deep problem understanding, ensuring timely resolution or escalation, communicating promptly on progress, and handling customers with a consummately professional attitude.* Analyze and resolve incidents and requests regarding use of application software or hardware.* Log all support activity within ticket tracking system.* Maintain and protect security with regard to all aspects of PCI and employee information.* Adheres to Code of Conduct and Mission/Value statements.* Perform other duties as assigned.* Regular and reliable attendance.* Responsible for reporting risks that are identified to the appropriate team and/or management. Additionally, responsible for managing, monitoring and reporting risks within the scope of your work area, to include, but not limited to Information Security risks.* Actively supports our CO-OP culture and embraces our core values of Work as Partners, Communicate Openly and Honestly, Demonstrate Excellence and Champion Change in all interactions. What You'll Need to Succeed * 2 - 5 years of IT Service Desk experience.* 2 year degree in a technology related field or previous working experience.* Competency in using Microsoft Office Suite.* Working knowledge of Windows operating systems.* Working knowledge of mobile operating systems (IOS, Android and Windows).* Working knowledge of Active Directory.* Basic knowledge of server and printing technologies.* Working knowledge of VMWare.* Working knowledge of McAfee Endpoint.* Strong people skills and passion for problem solving.* Excellent written and verbal communication skills.* Comfortable communicating in person and via phone with peers, management, contractors and vendors.* Time management skills.* Ability to maintain composure and customer focus while troubleshooting and solving technical issues.* Aptitude for acquiring skills in technical support and eagerness to learn.* Ability to manage multiple customer requests simultaneously.* Ability to prioritize work based on department and production objectives.* Ability to work successfully with limited supervision.Why Join CO-OP? CO-OP is committed to fostering a workplace where every employee feels valued, respected, and connected.--We are dedicated to understanding, attracting and engaging a diverse workforce where every employee can live up to their pull potential; ensuring that our employee base reflects the consumers we serve. The result of this effort is an inclusive environment where diverse talent thrives. You will be part of an organization that focuses on a strong culture and embodies the credit union movement philosophy of People Helping People. CO-OP's commitment to reflecting our own core values and purpose extends beyond how we serve our clients and the products that we deliver.With more than 35 years of industry leadership, CO-OP Financial Services is the largest, most comprehensive credit union service organization in the nation. CO-OP serves as THE credit union technology engine, bringing payments solutions, engagement services and strategic counsel to help credit unions optimize member experiences to consistently provide seamless, personalized multi-channel offerings, while delivering secure, sophisticated fraud mitigation service.CO-OP serves more than 3,000 client credit unions, with 60 million debit and credit cardholders, nearly 30,000 surcharge-free ATMs and more than 5,600 shared branches nationwide. Our vast technological ecosystem facilitates more than 6.5 billion transactions every year and equips credit unions of all sizes to deepen member engagement and prosper in the fast-paced world of fintech.The Perks * Fun, challenging and, collaborative work environment with passionate colleagues that care deeply about the intersection of technology and human-centered financial services.* Great Work/Life Benefits - Paid Time Off (PTO), Maternity, Parental, Family Care, Adoption Leave Programs, Community Volunteer Time Off, and 10 Paid Holidays.* Health benefits - medical, dental, & vision plus wellness programs and gym reimbursements.* 401K with generous company match.* Tuition reimbursement.

Keywords: CO-OP Financial Services, Fort Worth , Desktop Support Specialist I, Other , Fort Worth, Texas