Front Desk Supervisor - - (19000F84)
Company: Marriott International, Inc.
Location: Fort Worth
Posted on: January 15, 2021
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Job Description:
Here's To Your Journey with W Hotels Boldly coloring outside the
lines of luxury, W turns the traditional notion of the extravagant
hotel on its head. Our irreverent attitude and taste for excess
redefine revelry for the modern jet set. Our guests have a lust for
a life less ordinary that drives them to demand more, experience it
all, and hit repeat. We share our guests passions, providing
insider access to whats new and whats next. Moderation is not in
our vocabulary and we know that lust for life demands more, not
less. W guests soak it in and live each day with a mantra:
Detox.Retox.Repeat. If youre ready to create the energetic W scene
that is magnetic to everyday disruptors around the world, then we
invite you to explore a career with W Hotels. The W Dallas Victory
Hotel and Residences, located at 2440 Victory Park Ln, Dallas, TX,
75219 is currently hiring a Front Desk Supervisor. Responsibilities
include: Assist staff with expediting problem payments (e.g.,
problems processing credit card). Follow up with guest regarding
satisfaction with guest-related issues. Process all guest check-ins
by confirming reservations, assigning room, and issuing and
activating room key. Process all payment types such as room
charges, cash, checks, debit, or credit. Set up accurate accounts
for each guest upon check-in (i.e., sharewiths, separate
room/tax/incidentals, comp). Anticipate sold-out situations and
obtain satisfactory alternative accommodations when the property
cannot accommodate guests with reservations. Block rooms in the
computer and identify designated requirements and requests. Contact
appropriate individual or department (e.g., Bellperson,
Housekeeping) as necessary to resolve guest call, request, or
problem. Coordinate with Housekeeping to track readiness of rooms
for check-in. Review shift logs/daily memo books and document
pertinent information in logbooks. Count bank at the beginning and
end of shift. Balance and drop receipts according to Accounting
specifications. Assist management in training, motivating, and
coaching employees; serve as a role model and first point of
contact of the Guarantee of Fair Treatment/Open Door Policy
process. Report accidents, injuries, and unsafe work conditions to
manager; complete safety training and certifications. Follow all
company policies and procedures; ensure uniform and personal
appearance are clean and professional; maintain confidentiality of
proprietary information. Anticipate and address guests' service
needs. Speak with others using clear and professional language;
prepare and review written documents accurately and completely;
answer telephones using appropriate etiquette. Develop and maintain
positive working relationships with others. Ensure adherence to
quality expectations and standards. Stand, sit, or walk for an
extended period of time. Move, lift, carry, push, pull, and place
objects weighing less than or equal to 10 pounds without
assistance. Perform other reasonable job duties as requested by
Supervisors. To apply now, go to:
https://jobs.marriott.com/marriott/jobs/19000F84?%3Flang=en-us/
Marriott International is consistently recognized as an employer of
choice globally by FORTUNE magazine, DiversityInc and Great Places
to Work Institute, among others. Visit www.marriott.com/careers to
learn more about our workplace culture and career opportunities.
Chat, engage and follow us on social media.
www.facebook.com/marriottjobsandcareers
http://www.instagram.com/marriottcareers @lifeatmarriott on
Snapchat So, we ask, where will your journey take you? - Marriott
International is an equal opportunity employer committed to hiring
a diverse workforce and sustaining an inclusive culture. Marriott
International does not discriminate on the basis of disability,
veteran status or any other basis protected under federal, state or
local laws.
Keywords: Marriott International, Inc., Fort Worth , Front Desk Supervisor - - (19000F84), Other , Fort Worth, Texas
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