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Experience Coordinator

Company: The PARC
Location: Fort Worth
Posted on: January 16, 2021

Job Description:

The PARC is growing, and we need incredible people like you to join our team! We are currently hiring Experience Coordinators for the following shift:Shift A: Thursday, Friday, Saturday, Sunday 12 pm - 10 pmShift B: Wednesday, Thursday, Friday, Saturday 6 am - 4 pm* Do you enjoy working with a team focused on making a big impact on the lives of pets and their people?* Do you love animals and want to make a difference in the lives of owners and their pets?* Do you feel a strong sense of satisfaction helping others when it truly matters the most?* Do you work quickly and enjoy variety in your work?* Do you enjoy communicating information that will influence someone's ability to help their pet live its best life?* Do you thrive working in an orderly, structured environment with a defined workflow process?**If this sounds like you, please apply and we'll send you a follow up email with next steps.**ESSENTIAL DUTIES & RESPONSIBILITIESIndividuals in this role perform such duties as:* Answer phones (route phone calls, screen phone calls for management, answer client questions, etc.).* Schedule appointments for clients.* Discuss and promote service offerings with clients.* Provide clients with estimates for pre-determined procedures.* Check clients in and enter their information to ezyVet.* Communicate appointment arrivals with the medical staff.* Check clients out and collect payment.* Sell food, heartworm prevention, and flea/tick prevention to clients.* Perform general office duties.* Perform general cleaning duties in the Lobby.* Perform other related duties as assigned.The PARC is a 24/7 Animal Hospital that does it all: Wellness Care and 24/7 ER/Critical Care. Our 25,000 square foot facility is one of the most unique in the country with glass walls that help calm pets' fears.* Our Experience Coordinator employees earn $12-$14/hour* We offer the opportunity to purchase individual or family health insurance at a discounted rate* Scrubs and jackets provided* We offer comfortable break areas and regular employee happy hours, events, and get togethers (once C19 restrictions are lifted).* Other employment benefits include 40-hours of accrued vacation time per year and 20% employee discount on veterinary services.Job Type: Full-timePay: $12.00 - $14.00 per hourSKILLS* Excellent communication and interpersonal skills are critical for the Communications Coordinator to be successful.* Customer relations* Active listening* Empathy* Teamwork* Time management* Detail-oriented* Computer literacyEDUCATION AND EXPERIENCE* High school education or GED required.* At least one year of customer service experience is required.PHYSICAL REQUIREMENTS* Must physically be able to handle any dog of any size, even untrained dogs that jump and pull.* Must be able to lift 50 pounds.* Must possess the physical abilities required to perform the manual aspects of the job (bend, stoop, reach, grasp, etc.).

Keywords: The PARC, Fort Worth , Experience Coordinator, Other , Fort Worth, Texas

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