Optician

Company: Fossil Creek Vision Clinic
Location: Fort Worth
Posted on: January 15, 2021

Job Description:

Job Description We are looking for someone with excellent computer skills, a great personality, excellent customer service skills, and a multi-tasker. The Optician assists and educates patients with their selection of eyeglass frames, lenses, and lens enhancements. They are responsible for overseeing all duties in the optical area, including placing orders to maintain inventory, dispensing, lab finishing, and repairs and adjustments for eyeglasses. This position also requires office support and assisting customers with appointments. DUTIES AND RESPONSIBILITIES: ESSENTIAL FUNCTIONS Assists and educates patients with the selection of frames, lenses, and lens enhancements based on the patients prescription and specific needs. Processes eyeglasses, which includes pricing, measuring, collecting money, coding and documenting patient information in the computer. Repairs and adjusts eyeglasses while ensuring patient satisfaction. Maintains clean, organized and stocked eyeglass displays. May assist patients with the purchase of contact lenses, teach new contact lens wearer how to insert, remove, clean and care for lenses. Manages inventory of contact lenses, eyeglass frames, accessories, tools and office supplies. Control lab inventory through auditing tray management procedures, special orders, check-in of lenses, breakage, returns, and the monitoring of damaged and defective product. PERFORMANCE REQUIREMENTS: KNOWLEDGE, SKILLS AND ABILITY Proficient in using a computer and able and willing to learn a new computer application Ability to sell and service eyeglasses and contact lenses with a commitment to provide excellent customer service. Problem solving issues may involve patient comfort and satisfaction or dealing with irate or frustrated customers. Problems are resolved by making every effort to provide patient satisfaction while maintaining composure and offering appropriate assistance. Must be able to demonstrate the knowledge and skills necessary to provide care appropriate to the age of the patients served. Extremely efficient, organized and resourceful. Must be flexible and able to function well in a fast-paced environment with great interpersonal skills to deal with many personalities. Strong decision making skills. Answering phones and scheduling of appointments. Recall patients. Other duties as assigned. Work Week- 36 hours

Keywords: Fossil Creek Vision Clinic, Fort Worth , Optician, Other , Fort Worth, Texas