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Client Support Specialist

Company: The Carolina Executive
Location: Fort Worth
Posted on: February 24, 2021

Job Description:

Company Description

Our mission: Ensure our clientes exponential growth targets by hiring training and developing the right team of executives while increasing their market share by 400%

Job Description

We are looking to hire a Client Support Specialist to join our team. The ideal candidate will be responsible for working directly with our customers through many channels as a valued resource and trusted advisor, helping their business grow. You will strive to deliver a human and helpful Support experience through creative problem-solving, a consultative approach, and a deep and thorough knowledge of how we work.

Salary range: $44000 - $52000 per year.

Responsibilities

  • Receive and resolve, within established guidelines, customer issues, questions and concerns.
  • Monitor, resolve, document, and prepare reports on all customer complaints, driver route sheets, and call-in sheets and all customer problems relating to operations and coordinate with sales.
  • Research and complete customer refunds and submit completed paper works for approval before being submitted to Accounts Receivable for payment.
  • Download, distribute, and answer all customer questions received via email.
  • Maintain a positive attitude, and promote the company image by focusing on employee partnership, cooperation, and positive telephone and email manners.
  • Make sure the customer service area is neat always and orderly and ensure proper greeting of all visitors.
  • Support marketing and sales efforts with industry events, exhibits, or other sales-based events when necessary.
  • Perform other duties and responsibilities as required or requested by management. Qualifications
    • Previous customer or client service work or related experience preferred.
    • Strong written and verbal communication skills.
    • Detail-oriented with the ability to line up and organize workflow.
    • Ability to work effectively in a team as well as independently.
    • Able to accomplish a variety of tasks in an efficient, organized manner.
    • Ability to multi-task, manage through conflict and use priority setting to accomplish goals required.

      Additional Information
      • *No Tier 4 Visas offered*
      • This is not a remote job
      • Disability Insurance
      • Flexible Schedule

Keywords: The Carolina Executive, Fort Worth , Client Support Specialist, Other , Fort Worth, Texas

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