Patient Access Call Center- Temporary
Company: JPS Health Network
Location: Fort Worth
Posted on: April 9, 2021
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Job Description:
Who We Are JPS Health Network is a $950 million, tax-supported
health care system in North Texas. Licensed for 578 beds, the
network features 75 locations across Fort Worth, with John Peter
Smith Hospital --home to Tarrant County's first and only Level 1
Trauma Center, only psychiatric emergency services site, and the
largest hospital-based family medical residency program in the
nation - and more than 40 community-based clinics. All told, our
network employs more than 7,200 people. Acclaim is our
multispecialty medical practice group featuring over 300 providers
serving the JPS Health Network. Specialties range from primary care
to general surgery and trauma. The Acclaim group formed around a
common set of incentives and expectations supporting the
operational, financial, and clinical performance outcomes of the
network. Our goal is to provide high quality, compassionate
clinical care for every patient, every time. Why JPS? We're more
than a hospital. We're 7,200 of the most dedicated people you could
ever meet. Our goal is to make sure the people of our community get
the care they need and deserve. As community stewards, we abide by
three rules: 1. Own it. Everyone who wears the JPS badge
contributes to our journey to excellence. 2. Seek joy. Every day,
every shift, we celebrate our patients, smile, and emphasize
positivity. 3. Don't be a jerk. Everyone is treated with courtesy
and respect. Smiling, laughter, compassion - key components of our
everyday experience at JPS. When working here, you're surrounded by
passion, diversity, and dedication. We look forward to meeting you!
For more information, visit www.jpshealthnet.org. To view all job
vacancies, visit www.jobs.jpshealthnet.org/ or www.teamacclaim.org.
Job Title: Patient Access Call Center- Temporary Requisition
Number: 18432 Employment Type: Temporary Division: Community Health
Compensation Type: Hourly Job Category: Support Services Hours
Worked: Location: South Campus Health Center Shift Worked: TBD-To
be determined Job Description: Description: The Patient Access Call
Center Spec is responsible for inbound/outbound calls of
appointment scheduling, pre-registration, registration, and
referrals management to ensure patient care is expedited and
reimbursement is maximized for multiple clinic sites and the Access
Resource Center. Typical Duties: * Delivers a high quality patient
experience through inbound and outbound call resolution within
established protocols. * Appropriately mitigates issues, assists
patients with needs and /or questions in a timely manner using
Acknowledge, Introduce, Duration, Explanation and Thank You (AIDET)
principles. * Interviews and updates the patient's demographics,
insurance, by phone or in person in a respectful, professional,
accurate and efficient manner, obtaining all necessary demographic,
financial and clinical information required to facilitate timely
scheduling, registration and billing. * Utilizes critical thinking
skills to determine if escalation is required to resolve individual
patient situations and help identify trends requiring management
intervention. Takes ownership and accountability to ensure issues
presented on the call are handled effectively. * Maintains,
coordinates and provides high level scheduling support for the
Network utilizing the template format designed for each service
area/physician and ensures referrals, pre-authorizations,
pre-certifications have been accurately obtained as required by the
patient's payer. * Coordinates all diagnostic and ancillary
scheduling; schedules appointments, selecting appropriate referral,
provider, visit type and location to expedite patient access to
care. * Performs, organizes, and streamlines operational tasks to
reduce the potential for errors. * Assists Out of Network patients
with financial questions and escalates to the appropriate party. *
Provides information regarding services and provides additional
assistance as needed. * Identifies existing Medical Record Number
(MRN) or creates new MRN, taking care to avoid duplicates and
overlays in accordance with National Patient Safety Goals. *
Maintains productivity levels, with minimal errors, as established
by department and Network standards. * Performs other related
duties as assigned. Qualifications: Required Education and
Experience: * High School Diploma, GED, or equivalent. * 1 plus
year of experience using Microsoft Professional Office Suite
including, Word, Excel and Outlook. * 1 plus years of experience in
call center processes and/or clerical experience. Preferred
Education and Experience : * Associates degree in a related field
of study from an accredited college or university. * Patient
registration or Customer Service and call center experience. *
Experience working in a healthcare setting. Required
Licensure/Certification/Specialized Training: * None Location
Address: 2500 Circle Drive Fort Worth, Texas, 76119 United
States
Keywords: JPS Health Network, Fort Worth , Patient Access Call Center- Temporary, Other , Fort Worth, Texas
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