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Loan Servicing Representative

Company: Bank Of America
Location: Fort Worth
Posted on: April 9, 2021

Job Description:

Job Description:Job Description Summary:Timely manage and resolve customer initiated requests relating to Paycheck Protection loans, Retail Auto, RV, Marine, Motorcycle and Aircraft installment loans. Responsible for any of the following and specific assignments/ responsibilities: core systems data entry, ACH set up, clearing items rejected from automated processes, performing maintenance to customer accounts, performing in-depth research to analyze/correct problems, retrieval of customer loan documents. Ensures quality service and efficient operations support for the assigned area's internal business partners and/or external customers/clients. Intermediate level position performs routine and various functions under limited supervision. Decisions have moderate impact on internal and external customer relationships. Will have direct contact with internal/external clients. Production based environment in which performance is based on speed and accuracy. Flexibility to switch between assignments/job functions multi task as needed.Job Description:Timely manage and resolve customer initiated requests relating to Paycheck Protection loans, Retail Auto, RV, Marine, Motorcycle and Aircraft installment loans. Responsible for any of the following and specific assignments/ responsibilities: core systems data entry, ACH set up, clearing items rejected from automated processes, performing maintenance to customer accounts, performing in-depth research to analyze/correct problems, retrieval of customer loan documents. Ensures quality service and efficient operations support for the assigned area's internal business partners and/or external customers/clients. Intermediate level position performs routine and various functions under limited supervision. Decisions have moderate impact on internal and external customer relationships. Will have direct contact with internal/external clients. Production based environment in which performance is based on speed and accuracy. Flexibility to switch between assignments/job functions multi task as needed. Required Skills:

  • 2+ years of balancing/reconciliation in the financial services industry.
  • 2+ years of call center phone experience.
  • Excellent customer service skills and focus, communication, problem solving, analytical, and organizational skills.
  • PC knowledge, 10-key and typing proficiency.
  • Must be flexible, able to multi-task, to include but not limited to working with multiple systems and dual screens at one time to complete work within deadlines.
  • Demonstrates ability to exceed quality and productivity standards.
  • Strong team player. Desired Skills:
    • 2+ years of research experience.
    • Proficient in Microsoft Applications.
    • General knowledge of products/services including basic understanding of simple-interest loans.
    • Initiative to understand business unit objectives and end to end processes.
    • Knowledge of Dealer Services.Shift:1st shift (United States of America)Hours Per Week:40Learn more about this role - provided by Dice

Keywords: Bank Of America, Fort Worth , Loan Servicing Representative, Other , Fort Worth, Texas

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