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Front Desk

Company: Jefferson Dental & Orthodontics
Location: Fort Worth
Posted on: May 7, 2021

Job Description:

Who Are We?

We are Jefferson Dental & Orthodontics and we believe in taking a personal approach to dentistry. Since our humble beginnings in Texas in 1967, we've been a trusted friend for our patients near and far. At Jefferson, we understand it takes more than clinical excellence to earn a patient's trust. It's of the utmost importance that we all see the patient as a unique individual and demonstrate that their care plan is designed around each of their needs. We'll do whatever it takes to put a smile on each patient's face, so the rest of the world can see how amazing it is. We truly change people's lives. Do you want to be a part of our life changing team?!

Our Front Desk team members, otherwise known as Patient Concierges, provide 5 star patient experience, serving as the "first impression" and "final memory" for the interactions at Jefferson. Patient concierges greet patients; engage in open, educational communication to provide overview of visit and address questions or concerns; process patient paperwork and insurance verifications; and schedule patient appointments including new patients, recall, or emergencies. Patient Concierges are also cross-trained on basic back office functions to help support the 5-star patient experience.

What You'll Do

  • Provide excellent customer service to patients
  • Be the first impression welcoming patients to the office and the final friendly face they see after their visit
  • Perform administrative duties such as assisting with patient paperwork, scheduling appointments, verifying insurances, and other front office duties as assigned
    Who We're Looking For
    • Someone dedicated to going above and beyond to ensure the best customer service and experience
    • Excellent communicator and motivator to confidently educate our patients; lead our teams by building relationships of trust, open communication, and a collaborative office culture
    • Well-organized, adaptable individual who is comfortable managing diverse teams while handling changing priorities
      The Perks!
      • Competitive pay and bonus structure - starting salary $12/hour and bonuses of up to $800/month*!
      • New Grads welcome!
      • Growth and advancement opportunities for leadership roles
      • Vacation and PTO
      • $25,000 of Company-paid Life Insurance
      • Wide variety of additional benefits including:
      • Medical
      • Dental
      • Vision
      • Short-term and Long-term Disability
      • Health Saving Account
      • Flexible Spending Account
      • Dependent Care Spending Account
      • Supplement Life Insurance for you or your dependents
      • 401(k)
      • Accident
      • Critical Illness
      • Identity Protection
      • Team Member Assistance Program
        Basic Qualifications
        • Customer service experience
        • High School Diploma or equivalent required
        • Intermediate Microsoft office proficiency, specifically Excel, Outlook and Word
          Preferred Qualifications
          • Dental office management experience, especially in a multi-specialty office, highly preferred
          • Knowledge of Dentrix and Dolphin dental software
          • CPR-BLS, RDA, or other related dental certifications
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Keywords: Jefferson Dental & Orthodontics, Fort Worth , Front Desk, Other , Fort Worth, Texas

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