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Sales Operations Analyst

Company: Repay Holdings Corporation
Location: Fort Worth
Posted on: June 13, 2021

Job Description:

About REPAY 

REPAY ("Realtime Electronic Payments" / NASDAQ TICKER: RPAY) is an established and fast-growing publicly traded financial technology and payment processing company headquartered in Atlanta, Georgia, with offices across the country. REPAY enables its customers to accept payments anytime, anywhere, and through any channel while providing a secure, seamless, and enjoyable payment experience for the end consumers. REPAY offers a comprehensive suite of electronic payment and funding solutions, including debit and credit card processing, ACH processing, Instant Funding, and electronic bill payment systems with full IVR, text, and mobile capabilities. The scalability of its products allows merchants of all sizes to add an instant arsenal of intelligent payment technology solutions to their businesses without significant development costs or infrastructure investments. 

REPAY is looking for an experienced Sales Operations Analyst who will work with the Sales Operations Manager to support and scale the REPAY Sales Team. You will help manage and optimize the sales teams' tools to improve adoption, user experience, improve sales process KPI's. You will educate our team on the benefits and features of our tools and serve as the point for training and onboarding. As the Sales Operations Analyst, you will work in lockstep with the Sales Operations Manager and collaborate with multiple teams within REPAY  to ensure the sales and success teams are using the tools as effectively and efficiently as possible while providing insight and analytical solutions.

You will work directly with stakeholders in Sales, Marketing, Analytics, and other functions to understand challenging problems and exciting business objectives. You will then leverage your experience, broad and in-depth knowledge of sales processes and sales tools to design both standard and creative solutions. You will plan, prioritize, develop and roll out these solutions.

Primary Responsibilities:

  • Manage Day to Day sales teams' tool configurations while working to continuously enhance system processes to meet teams needs.
  • Create and maintain documentation and training materials related to all changes to the tool, and establish best practices.
  • Conduct fundamental analysis in excel (or Tableau) to identify trends and generate reports.
  • Communicate analytical findings, conclusions, and recommendations to Sales Ops Manager and Senior Management.
  • Onboard all new hires with the relevant sales tools and aid in driving adoption across all teams. Conduct fundamental analysis in Microsoft Excel to identify trends / generate a report.
  • Assist Sales Ops manager in executing longer-term Sales Ops projects.
  • Support Sales, Client Success and other teams on day to day basis with tool issues by using Salesforce cases.
  • Assist Sales Ops in creating and a/b test Outreach sequences and improve process efficiency and operationalize strategy.
  • Support Sales Ops Manager with vendor relationships and vetting of new tools.


  • 2+ years in a Sales Operations Role focused on sales process efficiencies and optimization.
  • 2+ years as a CRM administrator or sales tool administrator.
  • Strong reporting background using standard reporting tools (excel, Tableau, salesforce reporting).
  • Previous re-engineering experience updating an integrations configuration to provide solutions for reporting, workflows and enhanced features.
  • Experience working in a fintech/payments environment preferred.
  • Strong analytical and communication skills.
  • Experience training and supporting sales tools and sales team users
  • Ability to go beyond the execution or tactical tasks and come up with a holistic view of sales ops future to support and drive business growth.


GROWTH & people-centered LEADERSHIP

As the industry-leading financial technology provider in the Consumer Finance and Business to Business spaces, we continue to set the standard for application development and delivery. In 2019, REPAY became a public company listed on the Nasdaq Stock Market (RPAY). For the past three consecutive years, we have placed on the ACG Atlanta Georgia Fast 40, a list recognizing the top 40 fastest-growing middle-market companies in Georgia. REPAY's leadership empowers each team member to make a difference and stretch to their fullest potential. Our dedication to frequent, transparent communication is shown with companywide meetings where our leaders share company vision and encourage employees to ask questions.

fun WORK ENVIRONMENT & great teams

We offer it all: business to casual dress, great snacks & beverages, and open-air collaborative team settings. REPAY has been certified as a Great Place to Work company for 2017, 2018, 2019, and 2020. The REPAY team is fun, smart, collaborative, and truly enjoys working together. Making a difference in our local communities - we support several philanthropic initiatives every year to give back to our local communities. We are self-driven, motivated professionals who do not require micro-management to ensure we produce high quality and timely work.

INNOVATION & education

We create highly sophisticated payment processing applications and are always pushing the boundaries of what is possible. We are constantly revolutionizing the industry by building on new ideas from clients and employees. We provide the resources necessary to ensure new innovations can develop quickly and with quality. We encourage continuing education, including professional conferences and events.  


We believe our people are the best, and we care immensely about their success. We offer a comprehensive benefits package which includes 100% coverage of employee healthcare premiums and several free benefits, including life insurance, disability insurance, and work-life balance resources. All benefits go into effect day one. Our employees' futures are important to us, which is why we have a 401(k)-employer match.

REPAY's core values are Excellence, Passion, Innovation, Respect, and Integrity.

REPAY is an Equal Opportunity Employer.

Keywords: Repay Holdings Corporation, Fort Worth , Sales Operations Analyst, Other , Fort Worth, Texas

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