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Fulfillment Manager-Mid Shift-10A-8P-M-Fri

Company: Saddle Creek Logistics
Location: Fort Worth
Posted on: June 13, 2021

Job Description:

Why Work for Saddle Creek?

Saddle Creek is in the logistics business. Over the past 50 years, our associates built Saddle Creek into what it is today by treating each other with respect and working together to succeed. Our people make a difference every day to our clients, to our business, and to each other. The growth and success we've experienced requires smart, dedicated people working in a supportive environment.

Growing our family since 1966. Will you join us?

Why Work for Saddle Creek?

Saddle Creek is in the logistics business. Over the past 50 years, our associates built Saddle Creek into what it is today by treating each other with respect and working together to succeed. Our people make a difference every day to our clients, to our business, and to each other. The growth and success we've experienced requires smart, dedicated people working in a supportive environment.

Growing our family since 1966. Will you join us?

Department: Fulfillment Operations

Location: Fort Worth, TX

Mid Shift-10A-8P

Monday-Friday

Overview

The Fulfillment Manager is responsible for building a team of high performing Supervisors in a fast-paced fulfillment environment. This role is responsible for delivering and executing daily and short term plans to achieve operational and business objectives.

Responsibilities

  • Manage multiple Fulfillment Supervisors, Warehouse Leads and up to 100 full-time/temporary worker

  • Build and manage a relationship with customers by maintaining regular communication and partnership

  • Plan, monitor, and execute staffing schedules and adjust as needed to ensure proper staffing levels that support operational demands and business objectives

  • Manage inbound/outbound loading and unloading of trucks while maintaining warehouse organization and inventory accuracy

  • Maintain productivity, customer service, and safety standards on a daily basis

  • Provide superior customer service and maintain professional and courteous relations with strategic partners

  • Promote constant and measurable improvement; teach and enforce SCLS' Quality Policy at all times

  • Train, coach, mentor, and develop staff to achieve business objectives while providing career developing opportunities; conduct performance reviews

  • Manage revenue and expenses within budget; manage and track key performance indicators (KPIs)

  • Communicate to operations' staff in areas such as: objectives, policies, procedures, safety methods, practices, programs, etc.

Qualifications

Education/Experience

  • Bachelor's Degree in Supply Chain Management, Business, or related field strongly preferred

  • Must have at least 7 years of leadership experience preferably in a fulfillment operation or distribution environment; Prior supervisory experience in a fulfillment operation is preferred

  • Must have experience with an Order Management System, Warehouse Management System, and/or Labor Management System. Must be proficient in Microsoft Office including Word, Excel and PowerPoint.

Knowledge, Skills and Abilities

  • Ability to adjust strategy on the fly while functioning in a high-stress environment in order to obtain operational goals

  • Ability to understand the life cycle of the fulfillment business and how it pertains to each unique customer

  • Ability to build a cohesive team that exemplifies SCLS' values and operates to support SCLS' mission statement

  • Strong written and verbal communications skills

  • Ability to identify and understand problems, challenges, and opportunities by analyzing and comparing data to reach a proper conclusion

  • Ability and passion to deliver excellent customer service and develop mutually benefiting relationships with all partners

  • Ability to influence change management and operational performance from areas outside of his/her direct control

  • Ability to write reports, business correspondence, and procedure manuals

  • Ability to plan, organize, and manage multiple projects and set priorities

  • Ability to effectively present information and respond to questions from groups of Managers, Clients and general public

  • Ability to read, analyze, and intepret policies and contracts

Keywords: Saddle Creek Logistics, Fort Worth , Fulfillment Manager-Mid Shift-10A-8P-M-Fri, Other , Fort Worth, Texas

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