Bilingual Eligibility Counselor - Hospital Based
Company: Eligibility Consultants, Inc.
Location: Fort Worth
Posted on: November 22, 2021
The Eligibility Counselor is responsible for screening hospital
uninsured patients and the advancement of accounts of potential
eligibility of federal, state and county government assistance
programs, as well as hospital financial programs.
Primary Job Duties & Responsibilities
--- Obtains daily census reports to identify uninsured patients
--- Meets with patients and/or families to determine program
--- Communicates with patients to ensure understanding of
--- Obtains signed applications and forms and starts collection of
pertaining documents for application advancement
--- Performs patient's follow-ups and revisits as needed
--- Serves as an advocate for patients, hospital staff, and program
agencies and provides a collaborative environment
--- Uses clear, simple language to ensure understanding
--- Complies with all state and federal laws regarding HIPAA and
--- Able to remain focused and productive under pressure
--- Maintains a large caseload
--- Demonstrates respect for all individuals
--- Keeps up to date with program knowledge and changes in
--- Adheres to ECI's Mission, Vision and Core Values
--- Other duties as assigned
Soft Skills Needed for the Ideal Candidate:
--- A compassionate heart and a sincere desire to assist patients
during any phase of their application process.
--- Strong work ethic demonstrated with excellent outcomes
--- Strong written and verbal communication skills
--- Desire to provide the best possible experience for our
--- Experience navigating a computer while on the phone
--- Willing to work and contribute to a team environment
--- Ability to trouble-shoot problems
--- Listens effectively
--- High School diploma / GED (or higher)
--- Basic knowledge of Microsoft Office programs (Outlook, Word,
--- Ability and flexibility to work full-time (40 hours/week)
--- Knowledge of Medicaid and SSI programs
Physical and Work Requirements:
--- Long periods of walking, standing, frequent speaking, listening
using a headset, sitting, use of hands/fingers across keyboard or
mouse, extensive periods working at a computer
--- Covid-19 Vaccine required
ECI is an equal opportunity employer. We value the unique abilities
and talents everyone brings to our organization and recognize that
we benefit in numerous ways from our differences.
ECI is a drug-free, smoke-free workplace. Candidates are required
to pass a drug test before beginning employment.
We offer a competitive benefits package that includes but is not
limited to medical, dental, vision, disability, accident, generous
Paid Time Off -PTO Bank, Health Savings Account, and employer paid
basic life insurance.
Job Keywords: - Patient Advocate, Patient Support, Patient
Engagement, Medicaid Eligibility, Medicaid Worker, Customer
Service, Case Management, Account Manager, Casework, Eligibility,
Keywords: Eligibility Consultants, Inc., Fort Worth , Bilingual Eligibility Counselor - Hospital Based, Other , Fort Worth, Texas
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