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Bilingual Eligibility Counselor - Hospital Based

Company: Eligibility Consultants, Inc.
Location: Fort Worth
Posted on: November 22, 2021

Job Description:

The Eligibility Counselor is responsible for screening hospital uninsured patients and the advancement of accounts of potential eligibility of federal, state and county government assistance programs, as well as hospital financial programs.

Job Requirements:
Primary Job Duties & Responsibilities
--- Obtains daily census reports to identify uninsured patients
--- Meets with patients and/or families to determine program eligibility
--- Communicates with patients to ensure understanding of application process
--- Obtains signed applications and forms and starts collection of pertaining documents for application advancement
--- Performs patient's follow-ups and revisits as needed
--- Serves as an advocate for patients, hospital staff, and program agencies and provides a collaborative environment
--- Uses clear, simple language to ensure understanding
--- Complies with all state and federal laws regarding HIPAA and confidentiality requirements
--- Able to remain focused and productive under pressure
--- Maintains a large caseload
--- Demonstrates respect for all individuals
--- Keeps up to date with program knowledge and changes in eligibility policies
--- Adheres to ECI's Mission, Vision and Core Values
--- Other duties as assigned

Soft Skills Needed for the Ideal Candidate:
--- A compassionate heart and a sincere desire to assist patients during any phase of their application process.
--- Strong work ethic demonstrated with excellent outcomes
--- Strong written and verbal communication skills
--- Desire to provide the best possible experience for our patients
--- Experience navigating a computer while on the phone
--- Willing to work and contribute to a team environment
--- Ability to trouble-shoot problems
--- Listens effectively

Required Qualifications:
--- High School diploma / GED (or higher)
--- Basic knowledge of Microsoft Office programs (Outlook, Word, Excel)
--- Ability and flexibility to work full-time (40 hours/week)
--- Knowledge of Medicaid and SSI programs

Physical and Work Requirements:
--- Long periods of walking, standing, frequent speaking, listening using a headset, sitting, use of hands/fingers across keyboard or mouse, extensive periods working at a computer
--- Covid-19 Vaccine required

Employment Practices
ECI is an equal opportunity employer. We value the unique abilities and talents everyone brings to our organization and recognize that we benefit in numerous ways from our differences.

ECI is a drug-free, smoke-free workplace. Candidates are required to pass a drug test before beginning employment.

We offer a competitive benefits package that includes but is not limited to medical, dental, vision, disability, accident, generous Paid Time Off -PTO Bank, Health Savings Account, and employer paid basic life insurance.

Job Keywords: - Patient Advocate, Patient Support, Patient Engagement, Medicaid Eligibility, Medicaid Worker, Customer Service, Case Management, Account Manager, Casework, Eligibility, Third-party Eligibility.

Keywords: Eligibility Consultants, Inc., Fort Worth , Bilingual Eligibility Counselor - Hospital Based, Other , Fort Worth, Texas

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