Help Desk Tech (2 years of HD experience) (Flex schedule onsite/remote) - Contract to hire

Company: Conexess Group
Location: Fort Worth
Posted on: November 22, 2021

Job Description:

Title: Help Desk Tech - 5 Openings (2 years of HD experience) (Flex schedule onsite/remote)

Job Description

The Help Desk Representative will be located in Ann Arbor, MI, providing effective, live Level 1 support for In-Store Operators.

The Help Desk Representative remotely diagnoses and resolves routine problems including proprietary software, as well as hardware and peripheral equipment (touch screens, phones, printers, etc.) They follow up with our customers to ensure calls are resolved and closed promptly.

Onsite Vs. Remote Work

These positions will work a flex schedule during the first 3 months of training. They would likely be onsite 2 days a week and then remote the other 3 during the training period. It would then be fully remote until we return to the office in December/January. There will, however, be the option to work a hybrid type schedule on-going (2 days/week remote and 3 days/week onsite).

Other Aspects Of The Role Include
Provide support to co-workers to ensure effective sharing of best practices
Increase knowledge through continuing education classes
Working in our beautiful headquarters.

Ideal candidates will be technically savvy, have previous Help Desk experience and must be open to working nights and weekends! Typical shifts include: 12PM- 9PM, 2PM-11PM, and 11PM-8AM.

If you are a motivated to get into an innovative and forward thinking company, we want you!

Qualifications
2+ years of help desk experience preferred
Bachelor's Degree preferred; not required
Ability to work nights and weekends is a must!
Experience with remote support preferred
Familiarity with basic networking
SQL experience preferred (reading & executing existing queries)
Previous telecom and/or networking experience preferred

Keywords: Conexess Group, Fort Worth , Help Desk Tech (2 years of HD experience) (Flex schedule onsite/remote) - Contract to hire, Other , Fort Worth, Texas