Operational Risk Sr Officer 1 (SVP/C14)
Company: Citi
Location: Fort Worth
Posted on: June 24, 2022
Job Description:
The Operational Risk Sr Officer I is a strategic professional
who closely follows latest trends in own field and adapts them for
application within own job and the business. Typically a small
number of people within the business that provide the same level of
expertise. Excellent communication skills required in order to
negotiate internally, often at a senior level. Developed
communication and diplomacy skills are required in order to guide,
influence and convince others, in particular colleagues in other
areas and occasional external customers. Accountable for
significant direct business results or authoritative advice
regarding the operations of the business. Necessitates a degree of
responsibility over technical strategy. Primarily affects a
sub-function. Responsible for handling staff management issues,
including resource management and allocation of work within the
team/project.
Responsibilities:
- Establishes and oversees the application of operational risk
policies, technology and tools, and governance processes to create
lasting solutions for minimizing losses from failed internal
processes, inadequate controls, and emerging risks.
- independently asses risks and drive actions to address the root
causes that persistently lead to operational risk losses by
challenging both historical and proposed practices.
- Governance and oversight may include (not limited to)
technology operational risk, cyber risk for example.
- Serves as a subject matter expert for all performance issues
that surface.
- Issues Management (KPI/KRI/Corrective Action Plans)
- Resolves transactional level escalations coming from the vendor
or internal partners
- Analyzes a multitude of scorecards/performance management tools
in an attempt to mitigate exposure (risk/financial/regulatory)
- Monitors goals are met through performance, risk and
relationship oversight of our extended supply chain and ensures
compliance
- Collaborates to resolve any issues which fall within the terms
of the contract. Escalate those that require commercial or legal
support.
- Develops and maintains relationships across the business users
and Lines of Defense to better understand and deliver customer
requirements by responding to changes in the internal and external
business environment
- Appropriately assess risk when business decisions are made,
demonstrating particular consideration for the firm's reputation
and safeguarding Citigroup, its clients and assets, by driving
compliance with applicable laws, rules and regulations, adhering to
Policy, applying sound ethical judgment regarding personal
behavior, conduct and business practices, and escalating, managing
and reporting control issues with transparency.Qualifications:
- 10+ years relevant experience
- Outstanding communication and influencing skills through all
levels of the organization and with external partners and vendors.
Exceptional relationship management skills; must be able to address
and resolve conflict while maintaining relationships. In depth
knowledge of Mortgage Servicing Operational processes and
technology platforms supporting the Operations. Ability to
effectively communicate complex topics to a broad audience.
- Detailed oriented with analytical skills, as the role requires
a large amount of data manipulation and presentation. Expert in
Microsoft Office Tools.
- Third Party Oversight/Vendor Oversight experience
preferredEducation:
- Bachelor's/University degree, Master's degree
preferredAdditional Responsibilities Include:
- This manager will foster collaborative relationships with
decision makers and stakeholders.
- Lead the development and deployment of gap assessment templates
across regions & countries, internally and with third party
suppliers for customer facing processes. Analyze the data thus
received to clearly identify gaps. Collaborate with regions and
countries to develop solutions for removing the gaps.
- In addition, evaluate critically, the information gathered from
multiple sources, reconcile conflicts, decompose high-level
information into details, abstract up from low-level information to
a general understanding for the delivery of remarkable
experiences.
- Coordinate periodic reviews and "working" team meetings across
the regions in a virtual environment.
- Coordinate internal/external benchmarking of strategic
capabilities and other performance KPIs.
- Operationalize KPIs and KRIs cross-functionally to ensure
appropriate accountability for timely and accurate resolution of
complaints in collaboration with country/regional
representatives.
- Engage in multiple initiatives simultaneously while leading the
team to do the same.
- Communicate proactively and collaborate with external and
internal customers to identify solutions for generating superior
experiences.
- Work with the Business and IT teams, and potentially vendors,
to define strategic capabilities that are necessary to deliver
superior experiences in a multi-channel environment.
- Coordinate periodic monthly reviews with key stakeholders to
demonstrate progress against initiatives and objectives.
- Keep abreast of emerging consumer and financial/banking
regulatory trends and new service innovations that may lead to
strategic capabilities for delivering superior experiences.
- Coordinate benchmarking of strategic capabilities and other Key
Performance Indicators. .
- Provide direction and technical leadership on
cross-region/high-priority projects.
- Collaborate with Instructional Design/Training organizations,
Regional representatives, and other GxT colleagues to effectively
execute change.
- Deal effectively with managers and supporting personnel across
regional and functional lines with little or no formal authority
while maintaining creditability within the organization.
- Drive and challenge business units on their assumptions of how
they will successfully execute their plans. Be a change agent.
- Demonstrate successful problem solving skills.
- Demonstrate successful people management and development skills
across virtual teams and diverse skill sets.Qualifications:
- Bachelor's Degree in Business, Industrial Engineering,
Marketing or related field or equivalent experience.
- Minimum of 10 years' experience in strategic project
management, including management of large flagship initiatives. The
ideal candidate is expected to have knowledge and experience with
project management methodologies and tools to effectively drive
planning, execution, and control of numerous aspects of the
initiative globally.
- Excellent verbal and written communication skills.
- Ability to interact professionally with diverse groups,
executives, managers, and subject matter experts.
- Ability to work across the globe, different time-zones, and
cultures.
- Strong understanding of Call and Contact Center groups who
support banking products (Retail, Cards, Mortgage, and Investments)
including Revenue and Cost Drivers.
- Strong interpersonal skills at all levels of management and
ability to motivate employees/teams that do not directly report to
the position to apply skills and techniques to solve dynamic
problems; excellent teamwork skills.
- Ability to quickly gain credibility to influence decision
makers and influencers.
- Excellent management, leadership, analytical, team building,
interpersonal, communication and customer service skills.
- Applies creativity to problem analysis and resolution in
complicated situations.
- Demonstrated ability to synthesize, prioritize and drive
results with a strong sense of urgency
- Pragmatic problem-solver, forward thinker with independence of
thought
- Strong interpersonal, communication, presentation and
influencing skills
- Prior success working in a large, highly-matrix and complex
organization; able to set priorities and 'triage' in a fast-paced,
dynamic environment
- Franchise player- -broad, critical thinker with the ability to
effectively leverage the capabilities of the organization to meet
business priorities
- PMP and/or Lean Six Sigma certification - a plus.-Job Family
Group:Risk Management-Job Family:Operational Risk-Time Type:Full
time-Citi is an equal opportunity and affirmative action
employer.Qualified applicants will receive consideration without
regard to their race, color, religion, sex, sexual orientation,
gender identity, national origin, disability, or status as a
protected veteran.Citigroup Inc. and its subsidiaries ("Citi")
invite all qualified interested applicants to apply for career
opportunities. If you are a person with a disability and need a
reasonable accommodation to use our search tools and/or apply for a
career opportunity review Accessibility at Citi.View the "EEO is
the Law" poster. View the EEO is the Law Supplement.View the EEO
Policy Statement.View the Pay Transparency Posting-Effective
November 1, 2021, Citi requires that all successful applicants for
positions located in the United States or Puerto Rico be fully
vaccinated against COVID-19 as a condition of employment and
provide proof of such vaccination prior to commencement of
employment.
Keywords: Citi, Fort Worth , Operational Risk Sr Officer 1 (SVP/C14), Other , Fort Worth, Texas
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