Sr. Loan Counselor
Company: Colonial Savings
Location: Fort Worth
Posted on: August 6, 2022
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Job Description:
The Senior Loan Counselor is responsible for minimizing
delinquency and mitigating potential losses of the mortgage loan
portfolio through the negotiation and collection of delinquent
mortgage accounts. Responsibilities Include: Assist with difficult
accounts and resolves customer escalations Supports the Loan
Counseling Supervisor by providing coaching, mentoring, and
training to the other loan counselors as well as producing
requested reports Answer incoming telephone calls Make outbound
loss mitigation calls Discover reason for default Contact
delinquent borrowers in order to determine reason for delinquency,
update application data, secure current financial information, and
obtain commitments for repayment or determine best resolution to
mitigate losses Maintain call control by overcoming objections,
utilizing motivators and listening skills to bridge communication
gap with borrower Initiate workout programs to prevent
foreclosures, analyze mortgagors financial statements, evaluate
debt ratios, review mortgagors payment record and educate borrowers
on alternate money sources/payment options to bring loan current,
and work with borrower to reach a solution Interact with other
business units with Colonial Recommend loss mitigation referrals
upon reviewing breach validation and analyze feasibility of short
sale or long term repayment plan to mitigate losses Escalate to
management any deficiencies, problems, or concerns that might be a
potential risk Ability to develop and maintain effective and
positive client relationships Various duties as assigned
Requirements: 1 years of Loan Counseling experience Excellent
negotiation skills and the ability to handle difficult calls with
tact and diplomacy Strong interpersonal skills and possess the
ability to lead by example Strong internal and external customer
service skills Ability to work in a fast paced changing environment
Ability to work on and track multiple tasks and priorities Ability
to work competently and professionally under tight frequent
deadlines and adhere to timelines Ability to gather information,
analyze, and solve complex issues Proficiency with alphanumeric
data entry Proficient computer skills, Word, Excel, and PowerPoint
Excellent written and verbal communication skills Time management
and organizational skills Ability to organize, schedule, and track
details with minimal oversight Ability to multitask Must be able to
work effectively and efficiently under pressure This position
offers a full range of benefits including Health, Dental, and 401k.
Equal Opportunity Employer M/F/Disability/Vet. Member FDIC - Equal
Housing Lender - NMLS ID 401285
Keywords: Colonial Savings, Fort Worth , Sr. Loan Counselor, Other , Fort Worth, Texas
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