Sr. Loan Counselor

Company: Colonial Savings
Location: Fort Worth
Posted on: August 6, 2022

Job Description:

The Senior Loan Counselor is responsible for minimizing delinquency and mitigating potential losses of the mortgage loan portfolio through the negotiation and collection of delinquent mortgage accounts. Responsibilities Include: Assist with difficult accounts and resolves customer escalations Supports the Loan Counseling Supervisor by providing coaching, mentoring, and training to the other loan counselors as well as producing requested reports Answer incoming telephone calls Make outbound loss mitigation calls Discover reason for default Contact delinquent borrowers in order to determine reason for delinquency, update application data, secure current financial information, and obtain commitments for repayment or determine best resolution to mitigate losses Maintain call control by overcoming objections, utilizing motivators and listening skills to bridge communication gap with borrower Initiate workout programs to prevent foreclosures, analyze mortgagors financial statements, evaluate debt ratios, review mortgagors payment record and educate borrowers on alternate money sources/payment options to bring loan current, and work with borrower to reach a solution Interact with other business units with Colonial Recommend loss mitigation referrals upon reviewing breach validation and analyze feasibility of short sale or long term repayment plan to mitigate losses Escalate to management any deficiencies, problems, or concerns that might be a potential risk Ability to develop and maintain effective and positive client relationships Various duties as assigned Requirements: 1 years of Loan Counseling experience Excellent negotiation skills and the ability to handle difficult calls with tact and diplomacy Strong interpersonal skills and possess the ability to lead by example Strong internal and external customer service skills Ability to work in a fast paced changing environment Ability to work on and track multiple tasks and priorities Ability to work competently and professionally under tight frequent deadlines and adhere to timelines Ability to gather information, analyze, and solve complex issues Proficiency with alphanumeric data entry Proficient computer skills, Word, Excel, and PowerPoint Excellent written and verbal communication skills Time management and organizational skills Ability to organize, schedule, and track details with minimal oversight Ability to multitask Must be able to work effectively and efficiently under pressure This position offers a full range of benefits including Health, Dental, and 401k. Equal Opportunity Employer M/F/Disability/Vet. Member FDIC - Equal Housing Lender - NMLS ID 401285

Keywords: Colonial Savings, Fort Worth , Sr. Loan Counselor, Other , Fort Worth, Texas