Weekend Front Desk 6:30am -4:30pm
Company: Planet Fitness Excel Fitness
Location: Fort Worth
Posted on: August 6, 2022
Job Description Job Summary The Member Services Representative
will be responsible for creating a positive member experience by
providing a superior level of customer service to Planet Fitness
members, prospective members and guests. Essential Duties and
Responsibilities Greet members, prospective members and guests,
providing exceptional customer service. Handle all front desk
related activities including: Answer phones in a friendly manner
and assist callers with a variety of questions. Check members into
the system. New member sign-up. Take prospective members on tours.
Facilitate needed updates to member---s accounts. Respond to member
questions and concerns in a timely and professional manner and
elevate to Assistant Manager or Manager as needed. Assist in
maintaining the neatness and cleanliness of the club.
Qualifications/Requirements Customer service background preferred.
Basic computer proficiency. A passion for fitness and health.
Upbeat and positive attitude Punctuality and reliability is a must.
Exceptional customer service skills; able to interact in a positive
and professional way with members and co-workers, exceeding the
member---s expectations. Strong listener with the ability to
empathize and problem solve. Demonstrate diplomacy in all
interactions while using appropriate behavior and language. High
School diploma/GED equivalent required. Must be 18 years of age or
older. Physical Demands Continual standing and walking during
shift. Continual talking in person or on the phone during shift.
Must be able to occassionally lift up to 50 lbs. Will occasionally
encounter toxic chemicals during shift. Employees at a franchise
location are employed by the Franchisee and are not employees of
PFHQ (the Franchisor). PFHQ neither dictates nor controls labor or
employment matters for franchisees or their employees, and does not
retain any reserved authority to control the terms and conditions
of employment for franchisees or their employees. Each franchisee
is responsible for ensuring compliance with local, state and
Keywords: Planet Fitness Excel Fitness, Fort Worth , Weekend Front Desk 6:30am -4:30pm, Other , Fort Worth, Texas
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