Customer Support Specialist
Company: Fidelity Investments
Location: Fort Worth
Posted on: August 7, 2022
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Job Description:
Job Description: Are you ready to Launch into a career at
Fidelity? Our Career Development experience is a springboard to an
amazing career in which you change the lives of customers Along
with the Fidelity benefits and support we provide; it could change
yours as well. In this Customer Service role, you will help
customers feel more confident, make clearer decisions, and achieve
their own financial dreams . You'll assist with a broad range of
needs including answering questions about their account balance and
helping to make withdrawals, transfer funds, or find resources. We
commit to investing in you by strengthening your skills,
experiences and connections that will help advance your career at
Fidelity. How it works --- Join a cohort of associates in a
Customer Service role and during the first six months , spend time
training to become a Financial Customer Associate. In this phase,
you will start with basic customer calls and progress to more
sophisticated calls related to our clients 401K plans. In the
subsequent months , continue taking customer calls to develop and
hone your skills. There will be time in the day (away from the
phones) to join team activities, get well-being support, and career
coaching. There also is an option to acquire your FINRA Series 7
and 63 licenses depending on Career Path. Advantages of the program
--- Onboarding & Experiential Learning: Training within an
industry-leading program will fully prepare you to develop the
skills needed to engage with customers, while we will provide
enrichment activities that will help ---invest in you---. Rewards &
Recognition: Your achievements will be celebrated as you progress
through the program. Career Coaching: A Career Coach will help you
understand the array of career opportunities at Fidelity, identify
a career path that fits your interests, passions, and strengths,
and chart a course to help you grow. This is a full-time hourly
phone position that also offers the opportunity to work extra hours
based on the business needs and your availability. You do not need
a finance background or a degree to succeed in the role. Skills You
Bring Ability to establish rapport and relationships through
effective communication Listening and compassion skills to support
the challenges of our diverse customers Adaptability and
flexibility to succeed in various work environments (i.e.,
balancing working from office and home, overtime, etc.) Handle a
variety of situations and conversations driving towards a
resolution suitable for all Self-motivated teammate with strong
social skills who bring energy and passion to the team The Value
You Deliver A passion for helping people Desire for continual
learning and dedication to study and apply new concepts, learning
quickly and retaining information to assist with decision-making
Provide outstanding customer service and communication via phone,
email, or chat Shifts and Hours: Monday --- Friday. Training hours
are 8:30am --- 5:00pm cst and post training must be able to work an
8hr shift during the hours of 7:30am --- 11:00 pm cst Click to
learn more about Training Opportunities at Fidelity (opens in a new
tab) and how we support our associates Certifications: Company
Overview Fidelity Investments is a privately held company with a
mission to strengthen the financial well-being of our clients. We
help people invest and plan for their future. We assist companies
and non-profit organizations in delivering benefits to their
employees. And we provide institutions and independent advisors
with investment and technology solutions to help invest their own
clients--- money. Join Us At Fidelity, you---ll find endless
opportunities to build a meaningful career that positively impacts
peoples--- lives, including yours. You can take advantage of
flexible benefits that support you through every stage of your
career, empowering you to thrive at work and at home. Honored with
a Glassdoor Employees--- Choice Award , we have been recognized by
our employees as a Best Place to Work in 2022. And you don---t need
a finance background to succeed at Fidelity---we offer a range of
opportunities for learning so you can build the career you---ve
always imagined. Many of our associates are continuing to work
remotely temporarily due to COVID-19. When Fidelity employees
eventually return to the office, our goal is for most people to
work flexibly in a way that balances both personal and business
needs with time onsite and offsite through what we---re calling "
Dynamic Working ." We invite you to Find Your Fidelity at
fidelitycareers.com . Fidelity Investments is an equal opportunity
employer. We believe that the most effective way to attract,
develop and retain a diverse workforce is to build an enduring
culture of inclusion and belonging. Fidelity will reasonably
accommodate applicants with disabilities who need adjustments to
participate in the application or interview process. To initiate a
request for an accommodation, contact the HR Leave of
Absence/Accommodation Team by sending an email to accommodations
fmr.com , or by calling 800-835-5099, prompt 2, option 3. We
welcome those with experience in jobs such as Bilingual Customer
Service , Bookkeeper, and Financial Analyst and others in the
Accounting and Finance to apply.
Keywords: Fidelity Investments, Fort Worth , Customer Support Specialist, Other , Fort Worth, Texas
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