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Bilingual Technical Customer Service Representative

Company: Frontline Source Group
Location: Fort Worth
Posted on: September 24, 2022

Job Description:

Our busy and growing client in Fort Worth, TX is looking for a Bilingual Technical Customer Service Representative on a contract to possible hire basis. Company Profile: Company known for its passion for technology and commitment to quality In business over 50 years Does your resume really present you as the best qualified candidate for the job? Put your voice out there too! We invite you to share your story and complete a quick video interview that will be done in less than 3 minutes. Please follow this link: Bilingual Technical Customer Service Representative Role: In this role, you will be responsible for assisting customers over the phone and via email with questions, issues, and troubleshooting. Provide a professional, cheery, and exceptional customer service experience Answer inbound calls and emails from customers and potential customers on service-related topics Make outbound calls for follow up with customers Respond quickly and professionally to email inquiries Responsible for processing Return Merchandise Authorizations

Bilingual Technical Customer Service Representative Background Profile: High School diploma or the equivalent Bilingual in Spanish 2+ years??? experience working in a call center environment providing exceptional customer service and assisting with troubleshooting issues Trouble shooting experience is necessary Excellent verbal and written communication skills Experience in a mechanical or automotive industry is a plus, but not required Technical experience assisting customers and helping troubleshoot issues is required and could be from fields such as cell phone providers, automotive industry, help desk, etc. Experience with MS Office Suite ??? specifically Word, Excel and Outlook Strong data entry and typing skills ??? 50 WPM with 90% accuracy No job hoppers will be considered ??? good tenue is a must Ability to multi-task, provide excellent customer service, and calm a frustrated customer

Features and Benefits while On Contract: We go beyond the basic staffing agency offerings! You can see the extensive list of benefits on our website under the Candidate ???Benefits??? tab. Features and Benefits of Client: No waiting period for benefits ??? start on day of hire! Medical, Dental and Vision Insurance Paid Holidays Paid Vacation ??? 10 days prorated/yr Employer paid Life Insurance 401K with match Discretionary annual bonus Frontline Source Group is an Equal Opportunity Employer. Candidates must be authorized to work in the United States without sponsorship. The client cannot sponsor any visas. Disclaimer: Sensitive and personal data will not be requested by Frontline Source Group or its affiliates until a job offer is made and accepted. If you ever doubt the validity of our job postings, we encourage you to call one of our branch locations to verify the status on any job.

Keywords: Frontline Source Group, Fort Worth , Bilingual Technical Customer Service Representative, Other , Fort Worth, Texas

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