Host/Hostess

Company: Shady Oaks Country Club
Location: Fort Worth
Posted on: November 25, 2022

Job Description:

Host/Hostess Job Description

A Host/Hostess presents a positive first impression of the establishment's friendliness, excellent service and high standards. The Host/Hostess also greet Guests upon arrival, inform Guests of their wait time, monitor a waiting list, enter Guest names into the computer system, show Guests to their table and bid Guests farewell as they leave.

A Host/Hostess must be able to carry natural conversation with Guests without sounding scripted or intrusive. Availability must include nights and weekends.

Responsibilities:
* Greet incoming and departing Guests warmly with a genuine smile and eye contact; escort them to assigned dining area; present menus; announce waiter's name

* Use visual cues to seat Guests in either the bar or dining area depending on their preference

* Inform Guest of current promotion and who will be serving them to ensure a smooth handoff to the service staff

* Manage the flow of Guests into the Dining and Bar areas, provide accurate wait times to incoming Guests if appropriate

* Tend to special Guest needs and requests

* Observant to Guests' needs throughout dining experience to ensure they receive high quality service (i.e. notice a drink refill is needed while seating another Guest and ensuring the drink is refilled prior to getting back to the door).

* Protect establishment and patrons by adhering to sanitation, safety and alcohol control policies

* Help dining room staff by setting and clearing tables; replenishing water; serving beverages

* Issue dining charges by verifying orders; calculating taxes; totaling bill for to-go orders

* Receive payments by validating credit charges; approving checks; accepting currency; calculating and issuing change for To-Go orders

* Contribute to team effort by accomplishing related results as needed

Requirements:
* Must be able to read menus

* Must be able to articulate clear greetings and farewells to Guests, as well as being able to understand requests for assistance

* Must be able to clearly communicate Guests' needs to Servers, Bussers, Managers, etc.

* Must be able to hear well in a loud environment in order to answer telephone and respond to Guest requests

* Must be able to walk and stand during entire shift

* Must be able to reach, bend, stoop and wipe

* Must be able to articulate clear greetings and farewells to Guests

* Must be able to understand requests for assistance

* Must be able to carry trays or supplies (10-30 lbs.)

* A desire to help out where needed and work as part of a team

* Passion for providing extraordinary service

* The ability to thrive in a fast-paced environment

* An appetite for learning (and great food)

* Flexibility to work a variety of shifts

* 6 months experience in a full-service restaurant preferred

* Must be upbeat, outgoing and positive

* Must be able to assist Guests and possess great Guest relations skills

* Ability to work positively in a fast-paced environment

* Ability to stand/walk and stay focused and alert for extended periods of time

* Ability to work effectively within a team

* Ability to effectively communicate on the telephone.

Host/Hostess top skills & proficiencies:
* Customer Service

* People Skills

* Professionalism

* High Energy

* Multitask

* Thoroughness

* Planning

* Basic Math

* Teamwork

* Attention to Detail

* Verbal Communication

* Organized

* Flexible

Job Type: Part-time

Pay: $13.00 - $14.00 per hour

Physical setting:
* Fast casual restaurant
* Upscale casual restaurant
Schedule:
* Day shift
* Holidays
* Night shift
* Weekend availability
Shift:
* Evening shift
* Morning shift
Weekly day range:
* Monday to Friday
* Weekend availability

Ability to commute/relocate:
* Fort Worth, TX 76114: Reliably commute or planning to relocate before starting work (Required)

Work Location: One location%58047475%

Keywords: Shady Oaks Country Club, Fort Worth , Host/Hostess, Other , Fort Worth, Texas