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Desktop Support

Company: Teamware Solutions (quantum leap consulting).
Location: Fort Worth
Posted on: November 25, 2022

Job Description:

*Job Role: *Desktop Support

*Duration: * 06+ Months

*Location: * Dallas, TX (Local Profiles only with Spanish Bilingual Support)

*JOB DESCRIPTION: *

- Support and troubleshoot Windows 10 Operating System-related issues

- Diagnose and resolve system and network-related issues on desktops, peripherals, and related equipment.

- Support and troubleshoot Microsoft Office (especially Outlook)

- Handle and resolve all problems escalated from the customer helpdesk in a timely manner.

- Work with backend global teams to remediate and escalate issues as needed.

- Make recommendations for desktop performance improvements (and lead their execution)

- Be responsible for application upgrades and escalated trouble tickets.

- Provide desktop computing customer service and support.

- Configure and manage software Package Distribution via SCCM.

- Create and maintain related documentation and knowledge base.

- Help keep end users productive through monitoring, maintenance, strong documentation, and fixing issues in a timely manner.

- Be responsible for monitoring, managing, troubleshooting, and maintaining client service quality for remote users via VPN

- *Spanish Bilingual Support is a mandatory requirement*

Job Type: Contract

Salary: $25.00 - $27.00 per hour

Schedule:
* 8 hour shift

Experience:
* Customer support: 1 year (Preferred)
* iOS: 1 year (Preferred)
* Windows: 1 year (Preferred)

Work Location: On the road

*Speak with the employer*
+91 +12488490592%58047475%

Keywords: Teamware Solutions (quantum leap consulting)., Fort Worth , Desktop Support, Other , Fort Worth, Texas

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