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Network Services Jr. Specialist

Company: Aequor Technologies LLC
Location: Fort Worth
Posted on: January 25, 2023

Job Description:

Job Description: **Alternate job titles: Network Services Jr. Specialist**

Shift will be Mon-Fri 8Am-5PM with OT on weekends - no remote option!

Job Purpose
" To Support Svc / Sol Operations Manager in all occurring technical topics.
" To ensure normal services are restored as quickly as possible and adverse impact on operations due to incidents in IT environment is minimized.
" To be part of a 24x7x365 operations team to support the *** network infrastructure.
" To operate all IT services, systems and applications in the network infrastructure environment.
" Monitor all events that occur in the enterprise IT environment to allow normal operations and to detect and escalate exception conditions.
" To ensure that Configuration Items (any component that needs to be managed in order to deliver an IT Service) are identified, accounted, reported, verified and audited.

Essential Job Functions
" Maintaining and administering network devices such as, MPLS routers, SDWAN routers, switches, WLCs and access points.
" Performing disaster recovery operations as required.
" Protecting data, software, and hardware by coordinating, planning and implementing in accordance with the *** Security and compliance policies.
" Troubleshooting, diagnosing and resolving hardware, software, and other network related issues.
" Managing trouble tickets, outages and processing escalations.
" Generating, driving , updating trouble tickets via ServiceNow.
" Replacing or upgrading network hardware and software components when required.
" Technical experience supporting WAN or LAN and/or DDI technologies to support the *** business. Strong network experience required.
" Ability to troubleshoot basic and intermediate WAN and LAN issues.
" Engage and work with Telecom providers as required.
" Escalate unsolved incidents to higher Tier support or vendors.
" Update documentation when required.
" Following *** s IT Operations management model and adhering to our process controls and compliance requirements.
" Monitoring network performance to determine if adjustments are required to the environment.
" Conferring with network users about solving existing system problems.
" Operating master consoles to monitor the performance of networks and computer systems.
" Coordinating computer network access and use.
" Supporting and troubleshooting Wifi issues with end users. A basic understanding of Radius authentication is a plus.
" Communication skills being able to explain complicated technical processes in a simple way to non-technical staff is a requirement for successful data technicians.
" Preventive maintenance of Data Center equipment and devices.
" Troubleshooting fiber and copper connectivity issues.

Skill Set Required

" Good understanding of Data Center technology like VPC, VDC, Fabric path, VRF & OTV.
" Good understanding of Data Center Migration, upgrades and refresh activity.
" Good understanding of routing & switching.
" Good product knowledge of Cisco Catalyst 2K, 3K and 9K switches.
" Good knowledge of Cisco Nexus 2K, 5K, 7K, 9K switches.
" Good knowledge of Routing Protocols (BGP, EIGRP, OSPF, RIP, Static Routing).
" Good knowledge in Configurations of VRF, VRRP, HSRP, Load Sharing, Policy Based Routing, Access Control Lists, VLAN, NAT.
" Good knowledge of TCP/IP networking, network protocols and packet analysis.
" Good knowledge of RADIUS and TACACS+ protocols.
" Good knowledge of Cisco Prime, DCNM and Client.
" Proficient in collaboration with 3rd party suppliers and partners.
" Good communication and documentation skills.
" Good knowledge in ITIL process and can work align with ITIL framework.
" Install hardware at locations as required.
" Ability to lift 75 pounds for handling network gear.

Standard Minimimum Requirements
" Education: Bachelor s degree or equivalent years of applicable experience
" Experience: 1+ years of applicable experience

The ability to fluently read, write, understand and communicate in English.

Specific Job Job Requirements
" Shift: BLR-US 1 M-F 8-5
" Weekend & On Call Expectations: weekend based on shift scheduled
" Certifications: Cisco CCNA or Equivalent
" Customer Service Skills- Ability to engage with customers, ensure their needs are met, build rapport with end customer and internal teams
" Routing Protocols: BGP, OSPF and vrf-lite
" Cisco IOS-XE and Nexus
" Ability to troubleshoot and understand basic QoS parameters
" SNMP and Netflow understanding and analysis.
" Network Management tools: Cisco Prime, Client, Logic Monitor.
" Network Wireless Cisco Flex connect and Meraki
" Troubleshooting skills performing tests to identify copper and fiber cabling issues, replacing bad cabling or peripherals.
" Strong Analytical and troubleshooting skills
Comments for Suppliers:

Keywords: Aequor Technologies LLC, Fort Worth , Network Services Jr. Specialist, Other , Fort Worth, Texas

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