Customer Care Representative
Company: Careerbuilder US
Location: Granbury
Posted on: January 27, 2023
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Job Description:
Job Description Job Title: Customer Care Representative (Service
Centers) - IN SERVICE CENTER Department: Customer Experience FLSA
Status: Non-Exempt Reports To: Customer Care Supervisor (CCS)
Company Overview Pinnacle Propane is a leading propane provider in
the USA that delivers propane gas for homes and businesses.
Position Summary The Customer Care Representative (CCR) is expected
handle all day-to-day front-office activities. The CCR works
closely with the Customer Care Supervisor (CCS) to ensure
satisfactory service to the customers. This position furthermore
ensures the efficiency and effectiveness of the administrative
activities executed in the front office Essential Job Functions
Answering calls and handling customer queries Adhere to assigned
schedule and perform all assigned task Provide first level support
for customer complaints or issues Research / resolve customer
inquires Discuss with direct supervisor, results of their daily,
weekly, and monthly performance Accountable for satisfactory daily
call answer rate and first call resolutions COMPETENCIES
COMMUNICATION must be able to effectively communicate with
teammates, managers and customers INTERPERSONAL SKILLS demonstrates
the ability to understand relationship-orientated aspects of social
effectiveness and to operate successfully in a variety of social
exchanges TEAMWORK possesses the ability to work together toward a
common vision PERFORMANCE MEASUREMENTS Independently performs tasks
of a routine nature Consistently delivers quality work during
allotted timeframes Demonstrates appropriate organizational skills
Understands and ensures compliance with company policies and
procedures QUALIFICATIONS AND REQUIREMENTS Education: High School
diploma, GED Experience / Abilities: Effective communication skills
and ability to interact with all employees and customers Ability to
resolve customer inquiries while maintaining a professional and
calm demeanor Ability to remain organized and focused on attention
to detail in a fast-paced environment Proficient in Microsoft
Office Suite or related software Use of Microsoft Office &
generally have high level of computer skills English, fluent
proficiency, verbal and written. Knowledge of Spanish an advantage
TRAVEL AND HOURS This position is full-time, standard operating
hours Minimal travel may be required with this position as part of
support responsibilities PHYSICAL DEMANDS The physical demands
described here are representative of those that must be met by an
employee to successfully perform the essential functions of this
job. employee is regularly required to talk or hear employee
frequently is required to stand, walk, use hands to finger, handle
or feel and reach employee is occasionally required to lift office
products and supplies, up to 20 pounds EEO STATEMENT It is the
policy of Pinnacle to provide equal employment opportunities to all
individuals regardless of their race, creed, color, religion, sex,
age, national origin, disabilities, veteran status, marital status,
sexual orientation, military status or any other characteristic
prohibited by state or federal law. by Jobble
Keywords: Careerbuilder US, Fort Worth , Customer Care Representative, Other , Granbury, Texas
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