Lead Clerk
Company: WinCo Foods
Location: Fort Worth
Posted on: March 19, 2023
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Job Description:
About Us Join our Winning Team today and start your ownership
journey! WinCo Foods is a rapidly growing family of over 135
grocery stores, complete with our own distribution centers and
transportation network. We're proud to operate across 10 states
west of the Rockies with more than 20,000 employee owners. At WinCo
Foods we act like owners - because we are! We believe, as the Low
Price Grocery Leader, that we make the lives of the communities
where we operate better by giving them the best possible prices to
feed their families and by focusing on the success, well-being and
diversity of our employee owners. Currently, WinCo is the third
largest Employee-Owned company in the United States. WinCo has more
than 500 millionaire employee-owners in our Employee Stock
Ownership Plan (ESOP). Once eligible, you can start your journey to
ownership with an annual gift of stock equaling 20% of what you
make each year. (ESOP available at most locations and subject to
vesting) WinCo Foods offers the very best benefits in the industry,
with low cost, high quality medical benefits with rates as low as
$40 a month, enrollment in our ESOP after 6 months, eligible for 6
paid holidays after 6 months, sick leave, and paid vacation after
one year (amount based on hours worked), career advancement
opportunities, competitive wages, employee assistance program,
discount program - and even voluntary benefits like Pet Insurance!
Overview Job Summary Assist management with the operations of the
store by performing clerk duties in the designated department
(grocery or freight), leading by example, and assisting the
department manager in general department operations as directed.
Answer customer questions and complaints in a professional manner
and assure all customers receive fast, friendly service. Perform
the duties of a grocery clerk, cashier and/or freight stocker in
addition to assisting assigned employees in the performance of
their tasks as appropriate, including notifying them of their
breaks and lunches. Consistently provides friendly, courteous
service to internal and external customers. Performs other related
work. Typical Duties and Responsibilities * Seeks opportunities to
welcome, engage, serve and thank customers. Maintains and
encourages an atmosphere of friendly, enthusiastic customer service
with an emphasis of taking care of the customer.
* Provides customer service by performing the duties of a clerk in
the designated department (grocery or freight). Refer to Grocery
Clerk, Cashier/Checker and/or Freight Stocker job descriptions for
complete list of responsibilities.
* Performs a lead role in customer service which may include
handling customer complaints and requests, approving checks,
selling gift certificates, issuing refunds, receiving returned
check payments and answering any questions the customer must
have.
* Continuously monitors area activities, including customer traffic
flow, coverage of checkout lanes, etc.
* Maintains cleanliness and eye-appeal of work area, storage area,
equipment and retail displays according to company policy and legal
regulations; and cleans work area by mopping, sweeping, taking out
garbage, etc.
* Ensures the department/area of responsibility is kept clear of
excess carts, baskets, garbage, etc.
* Monitors arrivals, breaks, lunches and departures of employees in
area of responsibility. Communicates with immediate supervisor
regularly.
* Assists immediate supervisor as needed or directed.
* Assists clerks by providing direction and leadership,
demonstrating and performing clerk responsibilities and assigned
tasks, and answering employee questions.
* May monitor cashier money handling procedures and assists with
scan system procedures (i.e. UPC codes not on file, scan pricing
errors, etc.).
* May fill department racks/shelves, displays, coolers, handle and
use cleaning materials, department machines and equipment, pull
cardboard and face the wall and aisles, perform cashiering duties,
perform other duties as needed or directed.
* Maintains a constant awareness of customer and employee
safety.
* Stocks and rotates merchandise in any area of the store as
needed.
* Performs other duties as assigned or needed. Requirements
Education: * High School Diploma or equivalent Experience: *
Communicating clearly and professionally, utilizing excellent
verbal, written and inter-personal communication skills,
establishing and maintaining a good rapport with co-workers,
supervisors, vendors, customers and others.
* Providing leadership, exhibiting interpersonal skills by
maintaining composure and professionally addressing difficult and
sometimes angry individuals including customers, vendors and
co-workers.
* Applying clear understanding of overall company practices,
including in-depth knowledge of polices/procedures, in order to
effectively judge and react to customer activity.
* Demonstrating initiative and self-direction to perform a variety
of simultaneous skills (multi-tasking).
* Conducting visual inspections, reading reports, computer
printouts, register and computer screens, etc.
* Perform basic math (add, subtract, multiply and divide) and
compute weights and measures.
* Perform primary duties efficiently and accurately with honesty
and integrity. Ability to: * Consistently provide friendly,
courteous service to internal and external customers.
* Work any scheduled work shifts including evenings, graveyard,
overnight, weekends and holidays as scheduled or required.
* Perform all duties described in the appropriate department
specific job description (grocery clerk, cashier and/or freight
stocker).
* Understand overall company practices through previous experience
in designated department (grocery or freight) or equivalent.
* Properly use cleaning chemicals in accordance with manufacture's
guidelines and instructions.
* Properly handle food products per State and County laws, and
WinCo standards.
* Reach, lift and maneuver objects of varying dimensions and
weights up to 50 lbs. frequently.
* Stand for long periods of time, walk and move rapidly, bend,
stoop, twist and turn frequently.
* Perform duties with mental alertness involving potential hazards
with respect to related procedures, machines, equipment and work
aides.
* Understand state & federal regulations if certification is
needed.
* Perform primary duties efficiently and accurately. Additional
Requirements: * Must be at least 21 years old
* Food Handlers Certification (Per State Laws) Machines and
Equipment Operated: * Refer to appropriate department specific job
description (grocery clerk, cashier and/or freight stocker) for
complete list. The above statements are intended to describe the
general nature of work performed by the employees assigned to this
job. All employees must comply with Company policies and applicable
laws. The responsibilities, duties and qualifications required of
personnel may vary. EEO/Inclusivity As WinCo Foods continues to
grow, our diversity-from our variety of perspectives and wide range
of experiences-is essential to our strategy and success. We are
committed to continue to cultivate and celebrate an inclusive
environment in which all employees are valued and respected
regardless of their race, color, religion, sex, sexual orientation,
gender identity, national origin, veteran, or disability
status.
Keywords: WinCo Foods, Fort Worth , Lead Clerk, Other , Fort Worth, Texas
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