Bilingual Customer Service Representative

Company: United Auto Credit Corp
Location: Fort Worth
Posted on: March 19, 2023

Job Description:

Job Description Job Summary: The Account Representative position is responsible for the collection of delinquent auto loans through effective communication with past due borrowers. As an Account Representative you will identify problems contributing to account delinquency and offer solutions to resolve the delinquency including the negotiation of payment arrangements or available short and long-term payment alternatives as appropriate. Essential Duties and Responsibilities Primary responsibilities include, but are not limited to the following:

• Proactively pursue resolution of all assigned delinquent accounts in compliance with all UACC policies and procedures and all state and federal regulations including the Fair Debt Collection Practices Act.
• Demonstrate clear, concise and professional communication skills in all interactions with UACC customers
• Thoroughly understand and appropriately apply all available UACC collection tools and payment alternatives to minimize delinquency and credit losses.
• Ensure timely contact and effective communication with delinquent customers to ensure early problem detection and resolution to minimize delinquency and credit losses.
• Expedite payment of delinquent accounts by negotiating the use of electronic payment tools available to UACC customers.
• Prevent voluntary repossessions and other credit losses through effective negotiation and appropriate application of UACC collection and skip tracing tools.
• Thoroughly, accurately and professionally document all customer/collection contacts in the Companys operating system.
• Demonstrate the effective and appropriate use of available skip tracing tools including controlling expense and compliance with collection and confidentiality regulations to minimize locate skip accounts and minimize losses.
• Meet or exceed established daily, weekly and monthly performance objectives for delinquency, credit losses, collection calls and as otherwise established by management.
• Perform other duties as assigned. Qualifications To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
  • Clear, concise and professional written and oral communication skills.
  • Strong negotiation, problem solving, and probing skills that are utilized in a professional manner.
  • Good telephone communication techniques and ability to be on the telephone for long periods of time.
  • Detail-oriented and strong organization skills.
  • Effective time management skills and ability to prioritize and multi-task to complete daily tasks while handling both incoming and outgoing calls.
  • Ability to meet goals and deadlines in a fast paced, performance driven environment.
  • Self-motivated and dependable.
  • Must have flexibility to work scheduled hours between 7:00 a.m. and 10:00 p.m. and weekends as needed. Education/Experience
    • High school diploma or equivalent.
    • Minimum of 1 year experience inconsumer collections and skip tracing in compliance with FDCPA requirements.
    • Must have a solid recent work history.
    • Clear, concise and professional written and oral communication skills. Language Ability Ability to clearly and effectively communicate in writing, in person and by telephone, bi-lingual in Spanish or Portuguese is a plus. Computer Skills Proficient computer skills to include Microsoft Office applications and the internet Company Description Who are we? Well, were kind of a big deal, just ask us well tell you.
      
      We are an organization that loves to have Fun (its actually one of our 5 core values), we are super passionate about employee wellness (but we still love our pizza and wings), we believe that teamwork makes the dream work, and most importantly we believe that every person that works here has the power to make a difference and should.
      
      We exist to make a difference for our dealers and to make a difference for our customers. We can only accomplish this is through the hard work, innovation, and service excellence that our team members provide. #ourpeoplearethedifference
      
      We know that our people are the difference and we are always striving to be the company of choice for our difference makers. Employee surveys, company picnics, national sales meetings, online learning tools, March Madness tournaments, company swag, and UACCares are all just a drop in the bucket of our awesomeness!
      
      We believe in giving back to our community because its the right thing to do and another way we have the power to make a difference. Our UACCares organization brings our teammates together to volunteer and donate to causes were most passionate about so we can make a difference in our communities and in our world.
      
      We believe in One Team One Vision. We are United Auto Credit and We are driven to make a difference. by Jobble

Keywords: United Auto Credit Corp, Fort Worth , Bilingual Customer Service Representative, Other , Fort Worth, Texas