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Patient Support Representative

Company: Serenity Healthcare
Location: Fort Worth
Posted on: May 25, 2023

Job Description:

Trigger Warning: Working with suicidal patients, listening to trauma from PTSD patients, and having responsibility to support these patients may be triggering for some people.

Patient Support Representative

Are you looking for a career in healthcare where you can make a difference? At Serenity Healthcare, you get the opportunity to connect with patients and be part of our mission, helping patients take back their life! Now more than ever, people are struggling with a variety of mood disorders including depression and anxiety. We can help all of these people! We don't make sales or cold calls; we only take inbound calls from patients who want our help. If you are looking for a more fulfilling job, this is the place for you!


Above market competitive pay

Recession security of being in healthcare with fast paced advancement of a tech start-up.

Insurance benefits (Medical, Dental, Vision)- Serenity covers 90% of your insurance premium

Opportunity for growth and advancement

Fast-paced office setting

Paid Time Off

10 Major Holidays Off


What You'll Do

Demonstrate compassion and support while providing positive experience for patients.

Respond to patients via phone and email, scheduling appointments.

Educate patients on various treatment options our Healthcare company provides and answer any questions or concerns.

Record patient information into our system.

Required Qualifications

High School Diploma/ GED.

Proven experience in a contact center or customer support via telephone.

Proven ability to multitask in a fast-paced environment and be comfortable in difficult situations.

Excellent verbal and written communication, basic math skills.

Previous experience working with computer-based information systems.

Who we are

Using advanced medical devices, we give our patients long-term success even when other treatments have failed. Serenity Healthcare is a company that is committed to creating the finest patient experience. We ensure this by investing in our employees, as success with our mission requires cultivating a culture that is people-centric, collaborative, positive, proactive, and open to opportunity for personal and professional development. Being gifted with the opportunity to make a profound impact on the quality of our patients' lives, creates limitless potential for growth within our organization.

Keywords: Serenity Healthcare, Fort Worth , Patient Support Representative, Other , Fort Worth, Texas

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