Workplace Experience and Operations Lead
Company: RingCentral, Inc
Location: Fort Worth
Posted on: May 26, 2023
Job Description:
Say hello to possibilities.It's not everyday that you consider
starting a new career. We're RingCentral, and we're happy that
someone as talented as you is considering this role. First, a
little about us, we're the $2 billion global leader in cloud-based
communications and collaboration software. We are fundamentally
changing the nature of human interaction-giving people the freedom
to connect powerfully and personally from anywhere, at any time, on
any device.This is where you and your skills come in. We're
currently looking for:As the heart of the workplace, you will help
foster a sense of community by putting the well-being of others at
the forefront. As you collaborate with colleagues to create a
culture of support, you will have countless opportunities to
inspire moments of delight and pursue amazing outcomes each
day.With RingCentral, you can join a team that elevates the office
experience by delivering world-class services that make coming to
the office better than it's ever been!Job SummaryThe Workplace
Experience & Operations Lead role is at the forefront of delivering
positive workplace experiences as a cultural ambassador, community
advocate, and service leader. RingCentral uses high-touch services
and world-class customer service support delivered by employees
like the Workplace Experience & Operations Lead.In this role, you
would provide experience services and support to increase
individual well-being, personal productivity, and organizational
effectiveness.As part of a "front-of-house" team, the Workplace
Experience & Operations Lead is responsible for creating a
supportive and comfortable atmosphere by welcoming visitors and
supporting all employee-facing services. Must enjoy people and have
an excellent customer service perspective!To succeed in this role
you must have experience in:
- Provides coordination and support for the delivery of Workplace
Services, Security, Safety and Resiliency.
- Services include but are not limited to: Concierge, Reception,
Security, A/V Support, Meeting & Event Management, Community
Programs, Meeting Supply Equipment, Food Services, Parking &
Commute, Bicycle & Local Shuttle, Pet Programs, Document Services,
Mail Services, Record Archiving, Office Supply Management, Moves,
Adds, Changes, Furniture, Cable Management, Space Reset, Entrance
Screening Protocol, and Workplace Onboarding.
- Greets employees and announces clients and visitors. Conducts
guest registration through badging software. Issues visitors pass
and provides site space awareness.
- Maintains awareness of the workspace. Submits janitorial and
maintenance work orders as needed and/or communicates with
appropriate partners to address issues. Responds to customers on
behalf of other team members (e.g., Facilities or Janitorial
Team).
- Responds to customer requests and complaints promptly with
accurate and thorough information according to the specific
request.
- Curates and administers the RingCentral platform and client
materials customized to meet to the full RingCentral rooms
experience. Ensures client and company materials comply with client
and company brand guidelines.
- Utilizes and maintains the integrity of databases and supports
data entry of required reports and other digital tools associated
with service delivery, as requested.
- Follows security and emergency procedures as defined for the
property. Responds to emergencies in a calm, efficient manner.
Summons appropriate assistance and makes appropriate notifications
by operating systems.
- Collaborates with RingCentral's Safety and Security team to
maintain the security of the workplace, including access control,
CCTV, and visitor management systems.
- Works with Safety and Security to implement workplace safety
policies and procedures to ensure a safe and secure work
environment. Conduct workplace safety audits and inspections to
identify potential hazards and address them promptly
- Monitor and assess workplace hazards, security threats, and
implement measures to mitigate risks.
- Provides support for the Global Real Estate & Workplace team
(GREW) as directed, including expense management, meeting
coordination, equipment care, and supply management. Ensures all
billings for business services are invoiced and billed as
required.
- Collaborates with vendors and employees who provide services
and goods.
- Delivers orientations, such as facility tours, how to submit a
work order, where supplies are kept, and ordering procedures,
amenities, and software orders. Provides an overview of Host
Experience service.
- Assists in the completion of the Service Business Continuity
plan.
- May support coordination of moves, adds, and changes.
- Performs other duties as assigned.Desired Qualifications:
- Bachelor's Degree preferred
- A minimum of 3-5 years of similar role, front desk, concierge,
customer service, or other hospitality experience is
preferred.
- Ability to comprehend and interpret instructions, draft short
correspondence, and memos and ask clarifying questions to ensure
understanding. Ability to write routine reports and correspondence,
respond to common inquiries or complaints from clients, co-workers,
or supervisors, effectively present information to an internal
department and/or large groups of employees, and work independently
with little direct supervision.
- Comfortable meeting and engaging with new people.
- Warm and engaging demeanor. Ability to assess circumstances,
empathize and offer help.
- Utilize a high level of attention to detail as well as strong
interpersonal skills.
- Have a positive attitude and a strong sense of urgency in
resolving any issues that may arise.
- Ability to understand and carry out general instructions in
standard situations. Ability to solve problems in standard
situations. Requires basic analytical skills.
- Intermediate skills with Microsoft Office Suite products such
as Word, Excel, PowerPoint, SharePoint, OneNote, Outlook,
Smartsheets, etc. Comfortable with and embracing new technologies
and digital tools; such as Apps, databases, financial management,
work order management, social networking, cloud technologies,
handheld mobile technologies and applications, and
communications.
- Ability to work flexible work schedules based on office
needs.
- Strong problem-solving skills, highly adaptable and flexible
and able to work independently with little supervision.
- Could work in situations requiring walking or through other
means of mobility. Ability to work in a standing position for long
periods. Ability to reach, bend, stoop, push, and/or pull and
frequently lift to 20 lbs. and occasionally lift/move up to 40
lbs.Characteristics and Competencies:
- Communication - Comfortable corresponding and interacting with
individuals, at all levels. Exceptional creation of and use of
PowerPoint, dashboards and other technology a plus
- Emotional Intelligence - Exhibit a high degree of sensitivity
and empathy, regarding the emotional needs and concerns of
employees and guests
- Curious and Innovative - Problem solver, creator, and willing
to take risks to try things
- Organized - Detail oriented, confident, self-starter, with
exceptional organizational skills
- Proactive - Exhibit a "can do" attitude, with the ability to
act or respond, with minimal information
- Character - Demonstrate a high degree of integrity,
accountability, and strong work ethic
- Professional - Project an approachable and personable image,
regarding appearance, attitude, demeanor, and hospitality
mind-set
- Resilient - Ability to work under pressure, while acting in a
calm mannerScope of ResponsibilityDecisions are made with the
understanding of procedures and company policies to achieve set
results and deadlines. Responsible for setting own project
deadlines. Errors in judgment may cause a short-term impact on
co-workers and supervisors.SafetyThis Includes but Is not limited
to:Responsible for personal safety and the safety of those who are
affected by your work.Complete at a satisfactory level all required
and assigned HSE training.
- Follow all activity policies and procedures, always including
all HSE-related requirements.
- Participate in all HSE-related programs & activities as
required, including incident investigations, interviews, auditing,
and assessment, etc.
- Report any condition which you feel could result in an accident
or injury and/or stop work if required.What we offer:
- Comprehensive medical, dental, vision, disability, life
insurance
- Health Savings Account (HSA), Flexible Spending Account (FSAs)
and Commuter benefits
- 401K match and ESPP
- Flexible vacation
- Wellness programs including 1:1 coaching and meditation
guidance
- Paid parental and pregnancy leave and new parent gift
boxes
- Family-forming benefits (IVF, Preservation, Adoption etc.)
- Emergency backup care (Child/Adult/Pets)
- Parental support for children with developmental and learning
disabilities
- Pet insurance
- Employee Assistance Program (EAP) with counseling sessions
available 24/7
- Free legal services that provide legal advice, document
creation and estate planning
- Employee bonus referral program
- Student loan refinancing assistance
- Employee perks and discounts programRingCentral's Facilities
team offers you the challenge of managing the day-to-day physical
operations of a company experiencing meteoric growth. From space
planning to food service to parking to safety, these critical roles
keep a company that's growing 20%+ every year running smoothly and
safely. You'll be on the team that configures the hybrid aspects of
our workspaces. And you'll be supported by massive resources, while
enjoying unmatched training and opportunities for personal and
professional growth.RingCentral's work culture is the backbone of
our success. And don't just take our word for it: we are recognized
as a Best Place to Work by Glassdoor, the Top Work Culture by
Comparably and hold local BPTW awards in every major location.
Bottom line: We are committed to hiring and retaining great people
because we know you power our success. RingCentral offers on-site,
remote and hybrid work options optimized for the ways we work and
live now.About RingCentralRingCentral, Inc. (NYSE: RNG) is a
leading provider of business cloud communications and contact
center solutions based on its powerful Message Video Phone(MVP)
global platform. More flexible and cost effective than legacy
on-premises PBX and video conferencing systems that it replaces,
RingCentral empowers modern mobile and distributed workforces to
communicate, collaborate, and connect via any mode, any device, and
any location. RingCentral is headquartered in Belmont, California,
and has offices around the world.RingCentral is an equal
opportunity employer that truly values diversity. We do not
discriminate on the basis of race, religion, color, national
origin, gender, sexual orientation, age, marital status, veteran
status, or disability status. #LI-XLVII
Keywords: RingCentral, Inc, Fort Worth , Workplace Experience and Operations Lead, Other , Fort Worth, Texas
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