Senior Collector

Company: Hired by Matrix
Location: Fort Worth
Posted on: May 28, 2023

Job Description:

Do you want more than just another job? Are you ready to team up with an organization that values your contributions? Then Hired by Matrix is for you!Working with some of the US' premier companies, we excel at connecting candidates with positive cultures and dynamic teams. We even go the extra mile with our signature Consultant Appreciation Program (CAP) to help them in their future job searches.Hired by Matrix has provided talent solutions to enhance organizations' team capacities for over three decades. As a full-service search firm, we partner with companies across industries, including Financial Services, Fintech, Consumer Goods and Services, Security and Logistics, Pharmaceutical / Biotech, Technology, Automotive, Engineering, and Healthcare.At-a-Glance: Are you ready to build your career by joining an international automotive company? If so, our client is hiring a Senior Collector!What You'll Do:

• Make outbound and take inbound calls.
• Collect payments on live and terminated accounts via phone pay, quick collect and letters using excellent customer service skills.
• The outstanding balance may be due to past due payments, lease end charges (mileage, wear and tear, property tax), deficiency balances due to a repossession, or an outstanding amount from a total loss.
• Negotiate payment solutions when the customer needs assistance and follow up when there is pending action required or payment arrangements have expired.
• Provide excellent customer service while handling incoming calls from external and internal customers with phone courtesy.
• Manage a queue of assigned accounts.
• When customer contact is a challenge, perform skip tracing activities to locate the customer and collateral and assign out for repossession when applicable.
• Collaborate with internal and external groups to resolve escalated customer issues or complaints when needed.
• Offer feedback and recommendations on any process improvements or training material.
• Maintain corporate standards and compliance requirements. -What You Bring:
  • HS Diploma or GED required.
  • Bachelor's Degree is preferred.
  • 1 to 2 years' experience in Customer Service or Collections environment preferred.
  • Familiar with the automotive industry is a plus.
  • Proficiency with MS Office, Excel, PowerPoint, Word.Position Type: - ContractGet in Touch: We want to hear from you! If you think you'd be a good match, submit your resume and reach out to Shalini at 607-330-2660 to learn more.Who We Are: Since 1986, Hired by Matrix, Inc. has improved our candidates' lives with exciting job opportunities that provide outstanding career advancement. Hired by Matrix offers our contract professionals competitive salaries, benefits after 60 days, and a 401k option with a company match after one year. Hired by Matrix is an Equal Opportunity Employer and proud to be certified as both a Woman-Owned Business Enterprise and a Woman-Owned Small Business.Connect with us on LinkedIn today and learn more about how HbM can change your career: https://www.linkedin.com/company/hired-by-matrix-inc/Check out our Career Center: https://www.hiredbymatrix.com/find-work/open-positions/

Keywords: Hired by Matrix, Fort Worth , Senior Collector, Other , Fort Worth, Texas