Network Services Specialist
Company: Yoh
Location: Fort Worth
Posted on: November 18, 2023
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Job Description:
Network Services Specialist - Fort Worth12 month contract$48.00
- $51.43/hrOnsite - M-F 8:00am - 5:00pmWeekend & On Call
Expectations: weekend based on shift scheduledJob Purpose To
Support Svc / Sol Operations Manager in all occurring technical
topics. To ensure normal services are restored as quickly as
possible and adverse impact on operations due to incidents in IT
environment is minimized. To be part of a 24x7x365 operations team
to support the Alcon network infrastructure. To operate all IT
services, systems and applications in the network infrastructure
environment. Monitor all events that occur in the enterprise IT
environment to allow normal operations and to detect and escalate
exception conditions. To ensure that Configuration Items (any
component that needs to be managed in order to deliver an IT
Service) are identified, accounted, reported, verified and
audited.Essential Job Functions Maintaining and administering
network devices such as, MPLS routers, SDWAN routers, switches,
WLCs and access points. Performing disaster recovery operations as
required. Protecting data, software, and hardware by coordinating,
planning and implementing in accordance with the Alcon Security and
compliance policies. Troubleshooting, diagnosing and resolving
hardware, software, and other network related issues. Managing
trouble tickets, outages and processing escalations. Generating,
driving , updating trouble tickets via ServiceNow. Replacing or
upgrading network hardware and software components when required.
Technical experience supporting WAN or LAN and/or DDI technologies
to support the Alcon business. Strong network experience required.
Ability to troubleshoot basic and intermediate WAN and LAN issues.
Engage and work with Telecom providers as required. Escalate
unsolved incidents to higher Tier support or vendors. Update
documentation when required. Following Alcon's IT Operations
management model and adhering to our process controls and
compliance requirements. Monitoring network performance to
determine if adjustments are required to the environment.
Conferring with network users about solving existing system
problems. Operating master consoles to monitor the performance of
networks and computer systems. Coordinating computer network access
and use. Supporting and troubleshooting Wifi issues with end users.
A basic understanding of Radius authentication is a plus.
Communication skills being able to explain complicated technical
processes in a simple way to non-technical staff is a requirement
for successful data technicians. Preventive maintenance of Data
Center equipment and devices. Troubleshooting fiber and copper
connectivity issues.Skill Set Required Good understanding of Data
Center technology like VPC, VDC, Fabric path, VRF & OTV. Good
understanding of Data Center Migration, upgrades and refresh
activity. Good understanding of routing & switching. Good product
knowledge of Cisco Catalyst 2K, 3K and 9K switches. Good knowledge
of Cisco Nexus 2K, 5K, 7K, 9K switches. Good knowledge of Routing
Protocols (BGP, EIGRP, OSPF, RIP, Static Routing). Good knowledge
in Configurations of VRF, VRRP, HSRP, Load Sharing, Policy Based
Routing, Access Control Lists, VLAN, NAT. Good knowledge of TCP/IP
networking, network protocols and packet analysis. Good knowledge
of RADIUS and TACACS+ protocols. Good knowledge of Cisco Prime,
DCNM and ISE. Proficient in collaboration with 3rd party suppliers
and partners. Good communication and documentation skills. Good
knowledge in ITIL process and can work align with ITIL framework.
Install hardware at locations as required. Ability to lift 75
pounds for handling network gear.Standard Minimimum Requirements
Education: Bachelor's degree or equivalent years of applicable
experience Experience: 1+ years of applicable experienceLanguageThe
ability to fluently read, write, understand and communicate in
English.Specific Job Job Requirements Certifications: Cisco CCNA or
Equivalent Customer Service Skills- Ability to engage with
customers, ensure their needs are met, build rapport with end
customer and internal teams Routing Protocols: BGP, OSPF and
vrf-lite Cisco IOS-XE and Nexus Ability to troubleshoot and
understand basic QoS parameters SNMP and Netflow understanding and
analysis. Network Management tools: Cisco Prime, ISE, Logic
Monitor. Network Wireless Cisco Flex connect and Meraki
Troubleshooting skills performing tests to identify copper and
fiber cabling issues, replacing bad cabling or peripherals. Strong
Analytical and troubleshooting skillsOpportunity is Calling, -Apply
Now! What's In It For You? - We welcome you to be a part of one of
the largest global staffing companies to meet your career
aspirations. Yoh's network of client companies has been employing
professionals like you for over 65 years in the U.S., UK and
Canada. Join Yoh's extensive talent community that will provide you
with access to Yoh's vast network of opportunities and gain access
to this exclusive opportunity available to you.
Keywords: Yoh, Fort Worth , Network Services Specialist, Other , Fort Worth, Texas
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