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IT Support Specialist

Company: Aldridge
Location: Fort Worth
Posted on: June 6, 2024

Job Description:

Do you have a knack for solving problems and a passion for helping others? Do you have an endless thirst for knowledge? Is your Google-fu top notch? If yes, keep reading.

The Support Specialist plays a critical role in supporting and resolving end user issues in a timely and professional standard. The successful candidate would be exposed to some of the most cutting-edge technology and work in a group of supportive, knowledgeable professionals.

Accountabilities:

Provide technically accurate, user friendly solutions to basic end user requests

Active Directory

Printer issues

Email issues

Application support

New user creation

User offboarding requests

Workstation/laptop builds and set-up

Troubleshoot technical issues and provide effective solutions

Meet daily Utilization goals

Ensure high User Satisfaction

Keep up to date with the latest technology trends and products

Occasionally travel onsite to perform tasks that cannot be completed remotely

This role requires:

A sense of humor and a positive attitude

Strong problem-solving skills

Voracious thirst for knowledge

Ability to work in a fast-paced, high-pressure environment

Strong written and verbal communication

Experience with ticketing systems is a plus

CompTIA, Microsoft 365, Network+, CCNA or other support certifications are a plus

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Keywords: Aldridge, Fort Worth , IT Support Specialist, Other , Fort Worth, Texas

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