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Customer Support Coordinator - $16-22 Hourly Starting Pay (Fort Worth,

Company: SalesGrove
Location: Fort Worth
Posted on: April 17, 2019

Job Description:

Ready to work for a company that promoted 116 Policy Operation Specialists in 2018? NatGen is hiring experienced professionals in our growing Dallas office to be the voice of National General!
Policy Operations Specialists are Problem Solvers who provide WOW experiences on every call. You re supported with industry leading paid training, Full Benefits that include: Health, Vision, and Dental. With 18 Days PTO and a company matched 401k, NatGen supports you re work life balance and prepares you for the future. Continue your personal and professional journey while making up to $45,000 a year!
NatGen s career pathing takes you from a Policy Operations Specialist and grows into SR. Policy Operations Specialist, Team Lead, Supervisor, HR, and More.
Primary Purpose:
The Policy Operations Specialist is responsible for policy operation inquiries received from internal and external customers along with maintaining and growing a relationship between National General Insurance Company policyholders and independent agents.
Essential Duties and Responsibilities:
Following is a summary of the essential functions for this job. Other duties may be performed, both major and minor, which are not mentioned below. Specific activities may change from time to time.
Take ownership of any inquiry, issue, problem, or error that could potentially impact the policyholder or Independent Agent and determines the appropriate course of action
Answers inbound calls and fields questions pertinent to an existing insurance policy and determine the appropriate course of action
The initial point of contact after the sale of the policy includes but is not limited to recognizing exposure and asking the appropriate, probing questions
Document specific details of call interaction, processing endorsements and Department of Motor Vehicle filings, answering billing questions and taking payments, excellent phone etiquette, dedication to customer service, and strong problem-solving abilities
Answer policy level requests for Health such as policy and billing questions, cancellation requests, updating customer profiles, processing billing adjustments/drafts, and refunds (Health)
Answer all calls; de-escalating the call where appropriate and providing solutions that leave the customer satisfied with the resolution
Access policy details to determine extenuating circumstances including but not limited to: providing coverage information and explanation, answer complex billing questions, process policy changes accurately, and collect pertinent underwriting information to ensure the correct premium is assessed on the policy
Provide superior service by delivering a WOW experience for both independent agents and National General Insurance customers
Share feedback when training opportunities are identified
Promote teamwork through consistency, reliability and group cohesiveness
Communicate effectively through oral and written communication
Consider process improvements on a continuous basis and shares opportunities with Leadership
Adhere to schedules while maintaining an acceptable level of service, customer satisfaction and quality
Note: You must be able to work a 40 hour weekly schedule Monday through Friday from 7:00am-8:00pm.
Minimum Skills and Competencies:
The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
High school diploma or general education degree (GED)
Three years previous experience
Must possess excellent verbal and written communication skills
Proficient in Microsoft Office Suite (Word, Excel, Outlook)
Must possess proficiency in ability to type while speaking to customers
Ability to work independently as well as in a team environment
Ability to successfully complete HIPPA certification annually (Health)
Must be customer-oriented and able to effectively troubleshoot and resolve customer questions and concerns
Ability to adapt to new situations and learn quickly
High level of flexibility in a constantly changing
Ability to multi-task and manage several systems on a daily basis
Ability to make decisions quickly by balancing company guidelines and customer needs
High degree of dependability, motivation and flexibility
Note: You must be able to work a 40 hour weekly schedule Monday through Fridayfrom7:00am-8:00pm.
Desired Skills:
Ability to type a minimum of 30 words per minute
Previous experience in policy operations with personal auto, commercial, motorcycle, recreational vehicle, accident and health, supplemental health, and/or homeowners products
Active Property & Casualty License

Associated topics: account, audit, bilingual, collection, commission, consumer, debt, mitigation, mortgage, overdue

Keywords: SalesGrove, Fort Worth , Customer Support Coordinator - $16-22 Hourly Starting Pay (Fort Worth,, Other , Fort Worth, Texas

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