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Customer Service Coordinator

Company: Mortgage Specialists International
Location: Fort Worth
Posted on: June 15, 2019

Job Description:

Inspections Coordinator$12 - 14/hourThis position is great for someone who is wanting to get their foot in the door of the corporate world, or in the field services/preservation industry. This position works closely with vendors through outbound calling and emailing to ensure timely placement and completion of residential property inspections and acting as a single point of contact for a group of assigned inspectorsPrincipal Duties and Responsibilities:

  • Organize and track daily work using company proprietary system and Excel
  • follow up (Call and email) inspectors on overdue orders
  • Take corrective action on overdue or incorrect orders and communicate decisions back to inspectors and client teams
  • Document work progress in work order comments as needed
  • Answer vendor inquiries in a timely and courteous manner by phone and email
  • Research missing information necessary to complete inspection orders
  • Interact with clients in a professional manner, always aware of their needs and time constraints
  • Provide answers to vendors regarding how to inspect properties, complete inspection forms, and navigate the company web site
  • Cold call Inspection companies and recruit to add to the network
  • Register reps to become a valued partner with the company
  • Work with other departments to provide the highest quality product possible to clients
  • Provide solutions to vendor issues to assist with timely completion of reportsQualifications/Requirements:
    • Ability to manage multiple tasks with changing priorities while maintaining attention to details
    • Ability to clearly communicate verbally and written
    • Strong sense of urgency and great organizational skills
    • Ability to efficiently type alpha/numerical characters on keyboard
    • Ability to navigate through multiple websites at one time
    • Knowledge and experience in Microsoft Office
    • High School diploma or GED

Keywords: Mortgage Specialists International, Fort Worth , Customer Service Coordinator, Other , Fort Worth, Texas

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