FortWorthRecruiter Since 2001
the smart solution for Fort Worth jobs

Training Facilitator Customer Care DFW

Company: Walmart
Location: Fort Worth
Posted on: July 14, 2019

Job Description:

Description Position Description Enhances the learner experience by ensuring the environment is conducive to learning ; engaging subject matter experts to develop practical application scenarios ; managing associate performance and behavior during courses ; gathering feedback and reviewing results; researching, compiling, and analyzing data to recommend learning program and operational process enhancements; remaining current on course materials and facilitation best practices; implementing program improvements to course content to ensure learning objectives are met; and overseeing the maintenance and upkeep of training equipment and resources. Manages and delivers complex contact center courses by applying adult learning techniques and blended delivery methods ; rehearsing course content prior to delivery; communicating complex content, policies, and processes; observing participant engagement in the course; answering questions related to course content and concept application. Manages the facilitation of complex learning activities by managing associate training on complex systems and materials; preparing materials for course delivery via blended delivery method s; utilizing learning systems to monitor, track, and report learning activities; incorporating trainee feedback and performance metric results; developing and implementing course facilitation improvements; and evaluating program effectiveness against business objectives. Demonstrates up-to-date expertise and applies this to the development, execution, and improvement of action plans by providing expert advice and guidance to others in the application of information and best practices; supporting and aligning efforts to meet customer and business needs; and building commitment for perspectives and rationales. Provides and supports the implementation of business solutions by building relationships and partnerships with key stakeholders; identifying business needs; determining and carrying out necessary processes and practices; monitoring progress and results; recognizing and capitalizing on improvement opportunities; and adapting to competing demands, organizational changes, and new responsibilities. Models compliance with company policies and procedures and supports company mission, values, and standards of ethics and integrity by incorporating these into the development and implementation of business plans; using the Open Door Policy; and demonstrating and assisting others with how to apply these in executing business processes and practices. Minimum Qualifications - 2 years experience assessing training programs and customer service levels in a production, sales, or customer service environment. - 2 years experience in curriculum design and development. - 2 years of supervisory experience. - Bachelor's Degree in Retail Management, Business, Education, Counseling, Business Administration, or related field OR 4 years experience in retail management, business, education, counseling, business administration, or related field. Additional Preferred Qualifications - 2 years experience developing or delivering adult education and assessing training or knowledge retention. - 3 years Walmart or contact center experience. Company Summary What started small, with a single discount store and the simple idea of selling more for less, has grown over the last 50 years into the largest retailer in the world. Each week, over 260 million customers and members visit our 11,695 stores under 59 banners in 28 countries and e-commerce websites in 11 countries. With fiscal year 2017 revenue of $485.9 billion, Walmart employs approximately 2.3 million associates worldwide. Walmart continues to be a leader in sustainability, corporate philanthropy and employment opportunity. It's all part of our unwavering commitment to creating opportunities and bringing value to customers and communities around the world.

Keywords: Walmart, Fort Worth , Training Facilitator Customer Care DFW, Other , Fort Worth, Texas

Click here to apply!

Didn't find what you're looking for? Search again!

I'm looking for
in category

Other Other Jobs

Security Implementation Lead
Description: Job Description What you'll be doing... This Security Implementation Lead reports to the Senior Manager of Security Engineering Integration, and is responsible for full lifecycle execution of IT Security (more...)
Company: Verizon
Location: Irving
Posted on: 07/24/2019

19D Cavalry Scout
Description: 19D Cavalry ScoutJob ID: Job Views: 45Location: WACO, Texas, United StatesZIP Code: 76707Job Category: Ground ForcesPosted: 07.19.2019Age Requirements: Must be between the ages of 17 and 35Job DescriptionAs (more...)
Company: Army National Guard
Location: Waco
Posted on: 07/24/2019

healthcare-work from home
Description: Nation's premiere Health Programs Company is looking for leaders, Customer service skills preferred, We are A rating with the
Company: ameriplan usa
Location: Waco
Posted on: 07/24/2019

Acute-Care - Medical Transcriptionist
Description: Part-time Acute Care Tier 2 or Tier 3 Medical Transcriptionist working between 12 p.m. and 3 a.m. in your respective time zone Mommy Jobs Online is currently seeking medical transcriptionists to embark (more...)
Company: Mommy Jobs online
Location: Irving
Posted on: 07/24/2019

Purchasing Coordinator
Description: You will like working for us as we have amazing people and a highly collaborative culture. Global success hasn t changed our tight-knit feel we ve simply grown into a larger, more diverse family. We have (more...)
Company: Sonoco Products Company
Location: Waco
Posted on: 07/24/2019

A Genuine Daytime Job From Home!
Description: Business Development Representative 24,000 - 90,000 a year Production Based Incentives Are you seeking a career that will allow you the ability to work from home with a greater earning potential (more...)
Company: TeleReach Corporate
Location: Irving
Posted on: 07/24/2019

Franchise Success Coach
Description: bluefrog Plumbing Drain is a Whole Different Animal. We are a young brand, but we are aggressive in our commitment to growth. Our goal is
Company: bluefrog Plumbing + Drain-- Corporate Headquarters
Location: Waco
Posted on: 07/24/2019

Bid On Local Handyman Jobs - Reach New Customers In Your Area
Description: Over 25 million homeowners have trusted HomeAdvisor 1800Contractor to help them find quality professionals with the expertise to turn their home improvement
Company: HomeAdvisor
Location: Waco
Posted on: 07/24/2019

Now Hiring: UPS
Description: Easy Application
Location: Irving
Posted on: 07/24/2019

Are You Self Motivated
Description: Hiring Health Consultants Immediately We are the Largest health and dental benefits discount company in the Nation that
Company: MAH Benefits
Location: Waco
Posted on: 07/24/2019

Log In or Create An Account

Get the latest Texas jobs by following @recnetTX on Twitter!

Fort Worth RSS job feeds