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Training Facilitator Customer Care DFW

Company: Walmart
Location: Fort Worth
Posted on: July 14, 2019

Job Description:

Description Position Description Enhances the learner experience by ensuring the environment is conducive to learning ; engaging subject matter experts to develop practical application scenarios ; managing associate performance and behavior during courses ; gathering feedback and reviewing results; researching, compiling, and analyzing data to recommend learning program and operational process enhancements; remaining current on course materials and facilitation best practices; implementing program improvements to course content to ensure learning objectives are met; and overseeing the maintenance and upkeep of training equipment and resources. Manages and delivers complex contact center courses by applying adult learning techniques and blended delivery methods ; rehearsing course content prior to delivery; communicating complex content, policies, and processes; observing participant engagement in the course; answering questions related to course content and concept application. Manages the facilitation of complex learning activities by managing associate training on complex systems and materials; preparing materials for course delivery via blended delivery method s; utilizing learning systems to monitor, track, and report learning activities; incorporating trainee feedback and performance metric results; developing and implementing course facilitation improvements; and evaluating program effectiveness against business objectives. Demonstrates up-to-date expertise and applies this to the development, execution, and improvement of action plans by providing expert advice and guidance to others in the application of information and best practices; supporting and aligning efforts to meet customer and business needs; and building commitment for perspectives and rationales. Provides and supports the implementation of business solutions by building relationships and partnerships with key stakeholders; identifying business needs; determining and carrying out necessary processes and practices; monitoring progress and results; recognizing and capitalizing on improvement opportunities; and adapting to competing demands, organizational changes, and new responsibilities. Models compliance with company policies and procedures and supports company mission, values, and standards of ethics and integrity by incorporating these into the development and implementation of business plans; using the Open Door Policy; and demonstrating and assisting others with how to apply these in executing business processes and practices. Minimum Qualifications - 2 years experience assessing training programs and customer service levels in a production, sales, or customer service environment. - 2 years experience in curriculum design and development. - 2 years of supervisory experience. - Bachelor's Degree in Retail Management, Business, Education, Counseling, Business Administration, or related field OR 4 years experience in retail management, business, education, counseling, business administration, or related field. Additional Preferred Qualifications - 2 years experience developing or delivering adult education and assessing training or knowledge retention. - 3 years Walmart or contact center experience. Company Summary What started small, with a single discount store and the simple idea of selling more for less, has grown over the last 50 years into the largest retailer in the world. Each week, over 260 million customers and members visit our 11,695 stores under 59 banners in 28 countries and e-commerce websites in 11 countries. With fiscal year 2017 revenue of $485.9 billion, Walmart employs approximately 2.3 million associates worldwide. Walmart continues to be a leader in sustainability, corporate philanthropy and employment opportunity. It's all part of our unwavering commitment to creating opportunities and bringing value to customers and communities around the world.

Keywords: Walmart, Fort Worth , Training Facilitator Customer Care DFW, Other , Fort Worth, Texas

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