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Global Customer Relations Representative

Company: Confidential Company
Location: Fort Worth
Posted on: October 13, 2019

Job Description:

The Bilingual Global Customer Relations Represenative (Native Polish/English) will provide exceptional support to incoming calls from multiple queues, email inquiries and live chat. The Bilingual Customer Relations Representative (Native Polish/English) provides support to customer making online orders, phone orders as well as returns. The Bilingual Global Customer Relations Representative (Native Polish/English)-- will be expected to resolve customer issues, provide detailed product information and thoughtfully explain commission structures, incentives and specific requirements as it relates to monthly promotions.Responsibilities include but are not limited to the following:

  • Provide exceptional customer service support
  • Educate customers and respond to details about entire product portfolio
  • Promptly respond to online questions and live chats
  • Accurately document and file return requests through various channels as defined
  • Assist callers with technical issues
  • Effectively resolve complex customer questions
  • Handle all calls, emails and chat requests according to departmental requirements
  • Must meet all Productivity and Quality standardsQualifications:
    • Must read, write and speak Native Polish and English- no exceptions
    • High school diploma or equivalent required
    • 2+ years in a customer service support role; in an inbound contact center highly preferred
    • Computer proficiency in Microsoft Office Suite required (Word, Excel and Outlook)
    • Ability to type 45 WPM (words per minute)
    • Ability to handle sensitive information with extreme confidentiality
    • Highly skilled at managing simultaneous projects/tasks with accuracy and detail
    • Ability to successfully complete a post-offer background check/drug screen

Keywords: Confidential Company, Fort Worth , Global Customer Relations Representative, Other , Fort Worth, Texas

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