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Decision Science Analyst I - Omnichannel

Company: USAA
Location: Fort Worth
Posted on: December 6, 2019

Job Description:

Purpose of JobJobs that are part of a community have unique requirements established to maintain consistent application, usage and reporting structure. Please reach out to your HR Business Partner for additional information on specific requirements prior to posting and/or employee placement into this job.

Omnichannel Insight Delivery is a high-performing, collaborative team in BBIA, leveraging data to deliver insights to support the bank omnichannel organization. On this team you will have the opportunity to dive deep into member-centric interaction data and uncover actionable insights that improve members------ interactions across all of USAA------s channels. Join our team to analyze rich call metadata & call transcripts to optimize acquisition & servicing performance within the millions of calls coming into the bank contact center each year. Engage in analytical efforts which enrich & optimize the digital experience for improved containment

Provide decision support for business areas across the enterprise. Staff in this area will be responsible for applying mathematical and statistical techniques and/or innovative /quantitative analytical approaches to draw conclusions and make 'insight to action' recommendations to answer business objectives and drive change. The essence of work performed by the Decision Science Analyst involves gathering, manipulating and synthesizing data (e.g., attributes, transactions, behaviors, etc.), models and other relevant information to draw conclusions and make recommendations resulting in implementable strategies.

We are currently seeking a talented Decision Science Analyst I for one of the following locations: San Antonio Home Office II/III, Phoenix Campus, Plano Legacy or Colorado Springs Campus.Job Requirements

  • Leverages business/analytical knowledge to participate in discussions with cross functional teams to understand and collaborate on business objectives and influence solution strategies.
  • The business problems analyzed are typically medium to large scale with impact to current and/or future business strategy.
  • Applies innovative and scientific/quantitative analytical approaches to draw conclusions and make 'insight to action' recommendations to answer the business objective and drive the appropriate change.
  • Translates recommendation into communication materials to effectively present to colleagues for peer review and mid-to-upper level management.
  • Incorporates visualization techniques to support the relevant points of the analysis and ease the understanding for less technical audiences.
  • Identifies and gathers the relevant and quality data sources required to fully answer and address the problem for the recommended strategy through testing or exploratory data analysis (EDA).
  • Integrates/transforms disparate data sources and determines the appropriate data hygiene techniques to apply.
  • Thoroughly documents assumptions, methodology, validation and testing to facilitate peer reviews.
  • Subsequent analysts should be able to rely on documentation to replicate and continue work.
  • Understands and adopts emerging technology that can affect the application of scientific methodologies and/or quantitative analytical approaches to problem resolutions.
  • Delivers analysis/findings in a manner that conveys understanding, influences mid to upper level management, garners support for recommendations, drives business decisions, and influences business strategy.
  • Recommendations typically have an impact on business results.Requirements
    • Bachelor's degree in Economics, Finance, Statistics, Mathematics, Actuarial Sciences or other quantitative discipline.
      (4 years work experience in statistics, mathematics or quantitative analytics or related experience can be substituted in lieu of a degree in addition to the minimum years of work experience required.)
      OR
    • A Master's Degree in quantitative analytics or a related field
      OR
    • A PhD in quantitative analytics or a related field
    • If Bachelor's degree, 4 or more years------ experience in a decision support analytic function.
      OR
    • If Master's Degree, 2 or more years------ experience in a decision support analytic function.
      OR
    • If PhD, 1 or more years------ experience in a decision support analytic function
    • Demonstrates competency in mathematical and statistical techniques and approaches used to drive fact-based decision-making.
    • Successful completion of a job-related assessment may be required.*Qualifications may warrant placement in a different job level*When you apply for this position, you will be required to answer some initial questions. -- This will take approximately 5 minutes. -- Once you begin the questions you will not be able to finish them at a later time and you will not able to change your responses.Preferred
      • Hands on experience with data applications for coding (SQL, Hadoop, SAS, Aginity, --etc). -- --
      • Hands on experience with tools that can reveal omnichannel insights (Tableau, Click Fox, --Gridspace, etc.). -- --
      • Hands on experience with Bank GPM or Enterprise --Channel Data (MCID, ESF, Site Cat).
      • Enterprise mindset and agile in supporting --emerging strategy and solutions.
      • Experience supporting business leaders to make optimal decisions and form strategies by providing actionable insights.The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.At USAA our employees enjoy one of the best benefits packages in the business, including a flexible business casual or casual dress environment, comprehensive medical, dental and vision plans, along with wellness and wealth building programs. -- Additionally, our career path planning and continuing education will assist you with your professional goals.Relocation assistance is available for this position. -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- --For Internal Candidates:Must complete 12 months in current position (from date of hire or date of placement) or must have manager------s approval prior to posting.Last day for internal candidates to apply to the opening is 10/10/19 by 11:59 pm CST time.

Keywords: USAA, Fort Worth , Decision Science Analyst I - Omnichannel, Professions , Fort Worth, Texas

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