Desktop Support Technician- US Citizen- obtain Public Trust - Military Veterans
Company: General Dynamics
Location: Fort Worth
Posted on: May 16, 2022
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Job Description:
MILITARY VETERANS Responsibilities for this Position Location:
USA TX Fort Worth - 5555 Beach Street, Fort Worth, TX (TXC147)Full
Part/Time: Full timeJob Req: RQ115947 Type of Requisition:
RegularClearance Level Must Currently Possess: OtherClearance Level
Must Be Able to Obtain: None Public Trust/Other Required: BI Full
6C (T4)Job Family: Help DeskJob Description: Job Summary:Provides
desktop and technical support to users on end user hardware.
Troubleshoots laptop/desktop PC problems. Responds and follows-up
on customer support problems, provides timely and professional
Desktop support to users. You will be interfacing with users,
therefore you should be articulate in your communications. You will
need to explain technical intricacies to end users in a way that is
easily understood. You will need to maintain a high-level customer
service focus, exhibiting expertise, courtesy, timeliness, and
professionalism.Job Responsibilities:
Configures, installs, and supports desktop computers, laptop
computers, printers, monitors, and other general peripherals
Provide technical support and troubleshooting for software
applications loaded on desktop and laptop computers that
communicate to/from application servers and third-party support
software
Relocates IT equipment including desktop computers, printers,
monitors, and other general peripherals.
Provide end-user software troubleshooting and support ;daily
maintenance and incident/problem resolution for escalation of
desktop support related issues
Configures IT devices for secure operation, including installation
of security software, software updates, and other configurations as
required
Connects and configures IT devices to use computer networks
Diagnoses hardware and software failures, communicates the
remediation plans to users, and provide status updates
Provides software support for users applications, including basic
to advanced software operations and general use of computers and
peripherals
Supports desktop maintenance, including inventory and software
distribution, and security maintenance, including virus updates and
patch management
Provides virtual/remote assistance sessions with Bomgar and Apple
Remote Desktop
Develops end-user documentation and instructions
Document all user requests and actions taken in ServiceNOW
ticketing system.
Ensure all tickets worked include the problem, the solution, the
end user, initiation and completion time, and end user
satisfaction
Ability to work well under pressure and to meet deadlines as
needed
Re-images desktops and laptops, as needed, and deploys new
equipment to end users
Participate in special projects as required
Tracks and updates the movement of all IT assets (laptops,
desktops, etc.) within the stipulated tracking system(s) and within
time constraints
Retrieves equipment from departures to be re-imaged, reassigned,
and updated in inventory
Performs advanced diagnostics, analysis, repairs, or replacement
hardware for PC's, laptops, and peripherals
Follows set policies and procedures when assisting clients to
ensure proper handling of requests
Contributes knowledge and updated information to maintain the Help
Desk SOPs and Training manuals for Tier I/II support
Maintains a professional attitude and appearance providing
excellent customer service at all times, to include maintaining a
good work ethic and assisting other analysts when needed
Supports continuous improvement in the process and quality of the
operations
Provide support for escalated issues from help desk analysts
Provide Help Desk Support if needed to Operation goals
Qualifications:Education: Associates Degree with 1+ year of IT
experience or 3+ years IT experience in lieu of degreeRequired:
3+ years of technical support experience in current desktop and
laptop computers, various operating systems to include one or more
of the following; Windows 10/7, Mac OS 10.8/10.9, and Microsoft
Office suite
Experience using ticketing system (preferably ServiceNOW)
Strong customer service and end user equipment support skills
Strong written and oral communications
Required Certifications:ITIL foundations certification or ability
to obtain certification within 6 monthsDesired certifications:
Apple Certified Support Professional
Microsoft Certification for Windows 10
A+
CompTIA Security+
CompTIA Network+
On - Site position , telework is not allowed.Job Location :1201 Elm
St. Suite 1041 Dallas, TX 75270Scheduled Weekly Hours: 40 Travel
Required: Less than 10% Telecommuting Options: Telecommuting Not
AllowedWork Location: USA TX Fort WorthAdditional Work Locations:
COVID-19 Vaccination: GDIT does not have a vaccination mandate
applicable to all employees. To protect the health and safety of
its employees and to comply with customer requirements, however,
GDIT may require employees in certain positions to be fully
vaccinated against COVID-19. Vaccination requirements will depend
on the status of the federal contractor mandate and customer site
requirements. We are GDIT. The people supporting some of the most
complex government, defense, and intelligence projects across the
country. We deliver. Bringing the expertise needed to understand
and advance critical missions. We transform. Shifting the ways
clients invest in, integrate, and innovate technology solutions. We
ensure today is safe and tomorrow is smarter. We are there. On the
ground, beside our clients, in the lab, and everywhere in between.
Offering the technology transformations, strategy, and mission
services needed to get the job done. GDIT is an Equal
Opportunity/Affirmative Action employer. All qualified applicants
will receive consideration for employment without regard to race,
color, religion, sex, sexual orientation, gender identity, national
origin, disability, or veteran status, or any other protected
class.PI175200298
Keywords: General Dynamics, Fort Worth , Desktop Support Technician- US Citizen- obtain Public Trust - Military Veterans, Professions , Fort Worth, Texas
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