IT Support Technician - Fulltime

Company: United Surgical Partners International
Location: Fort Worth
Posted on: June 24, 2022

Job Description:

Baylor Scott & White Surgical Hospital of Fort Worth is seeking a fulltime Information Technology Support Specialist- Responsible for the oversight, planning, technical and network support for Information Technology Services at a fast-paced, surgical-focused hospital. IT Services'' efforts will be in coordination with the hospital's corporate IT group.The successful candidate will be able to demonstrate high levels of customer service and successful project management. They will have a professional demeanor, communicate well with others and can handle rapidly changing priorities with patience and flexibility. This is a fast-paced environment. The successful candidate will be able to give examples of taking the initiative to solve and prevent problems that would impact the facility''s ability to safely deliver patient care or that would impact revenue. Must have the demonstrated ability to work with all levels of employees from frontline staff to senior level executives as well as all ranges of technical capabilities from novice to expert are required skill. Primary duties and responsibilities include:Provide and maintain a very stable IT environment to ensure little disruption to patient care activities.Reports to the Information Technology Manager.Provide adept support of an IT infrastructure that includes Windows desktops, LAN, MS server environment, phone systems, clinical systems, and other related technology as determined by the business and in compliance with established IT standards and protocols.Works closely with Electronic Health Record Analyst to troubleshoot and support charting systems.Daily responsibilities will include: -Promoting high levels of customer satisfaction with the IT operations by timely issue resolution and proactive communication with the customers.-Providing support and troubleshooting for technical issues with software and hardware, networks, phone systems and clinical systems.-Coordinate efforts with technical vendors in support of the facility-Technical Support to include:-Windows XP, Windows 7 and Office 2000/2003/2007/2010-General understanding of HL7 interfacesRequired Skills:Minimum of 3 years of experience in information system and telecommunications experience. Network management experience required.A+, MCP or MCSE certifications desired.Electronic Health Records knowledge preferred.Ability to work a flexible schedule based on the needs of the hospital.Two years'' experience with Active Directory, Microsoft Windows 2000/XP/2003, VPN, Exchange Environment, MS Office Suite, and Windows operating systems.Familiarity with Cerner Millennium electronic health records desired.Advanced Hardware Support experience is required.Healthcare experience is a plus as well as an understanding of HIPAA and security protocols to protect Protected Health Information.Prior call center experience, knowledge of ITIL and project management is preferred.Strong verbal and written communication skills.System design and analysis experience.Strong analytical skills.Strong multi-tasking and prioritization skills.Be able to interact effectively with people from all social echelons.Must have a high degree of flexibility to alter plans or change tasks at any given momentFamiliar with industry standard networking equipmentRequired Experience:Required Education and Experience include:College graduate, equivalent certifications and/or work experience.Two years experience with Active Directory, Microsoft Windows Operating systems, VPN, EXCHANGE, MICROSOFT OUTLOOK, MS Office Suite, Windows operating systems.Windows desktop support experience is required.Mobile device end user diagnosticsPrior call center experience, and knowledge of ITIL is preferred.Familiarity with Cerner Millennium electronic health records desired.Healthcare experience is a plus as well as an understanding of HIPAA and security protocols to protect PHI is a requirement.A+, MCP or MCSE desired.Employment practices will not be influenced or affected by an applicant's or employee's race, color, religion, sex (including pregnancy), national origin, age, disability, genetic information, sexual orientation, gender identity or expression, veteran status or any other legally protected status. Tenet will make reasonable accommodations for qualified individuals with disabilities unless doing so would result in an undue hardship. Tenet participates in the E-Verify program. Follow the link below for additional information. E-Verify: http://www.uscis.gov/e-verify

Keywords: United Surgical Partners International, Fort Worth , IT Support Technician - Fulltime, Professions , Fort Worth, Texas