IT Support Technician - Fulltime
Company: United Surgical Partners International
Location: Fort Worth
Posted on: June 24, 2022
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Job Description:
Baylor Scott & White Surgical Hospital of Fort Worth is seeking
a fulltime Information Technology Support Specialist- Responsible
for the oversight, planning, technical and network support for
Information Technology Services at a fast-paced, surgical-focused
hospital. IT Services'' efforts will be in coordination with the
hospital's corporate IT group.The successful candidate will be able
to demonstrate high levels of customer service and successful
project management. They will have a professional demeanor,
communicate well with others and can handle rapidly changing
priorities with patience and flexibility. This is a fast-paced
environment. The successful candidate will be able to give examples
of taking the initiative to solve and prevent problems that would
impact the facility''s ability to safely deliver patient care or
that would impact revenue. Must have the demonstrated ability to
work with all levels of employees from frontline staff to senior
level executives as well as all ranges of technical capabilities
from novice to expert are required skill. Primary duties and
responsibilities include:Provide and maintain a very stable IT
environment to ensure little disruption to patient care
activities.Reports to the Information Technology Manager.Provide
adept support of an IT infrastructure that includes Windows
desktops, LAN, MS server environment, phone systems, clinical
systems, and other related technology as determined by the business
and in compliance with established IT standards and protocols.Works
closely with Electronic Health Record Analyst to troubleshoot and
support charting systems.Daily responsibilities will include:
-Promoting high levels of customer satisfaction with the IT
operations by timely issue resolution and proactive communication
with the customers.-Providing support and troubleshooting for
technical issues with software and hardware, networks, phone
systems and clinical systems.-Coordinate efforts with technical
vendors in support of the facility-Technical Support to
include:-Windows XP, Windows 7 and Office
2000/2003/2007/2010-General understanding of HL7 interfacesRequired
Skills:Minimum of 3 years of experience in information system and
telecommunications experience. Network management experience
required.A+, MCP or MCSE certifications desired.Electronic Health
Records knowledge preferred.Ability to work a flexible schedule
based on the needs of the hospital.Two years'' experience with
Active Directory, Microsoft Windows 2000/XP/2003, VPN, Exchange
Environment, MS Office Suite, and Windows operating
systems.Familiarity with Cerner Millennium electronic health
records desired.Advanced Hardware Support experience is
required.Healthcare experience is a plus as well as an
understanding of HIPAA and security protocols to protect Protected
Health Information.Prior call center experience, knowledge of ITIL
and project management is preferred.Strong verbal and written
communication skills.System design and analysis experience.Strong
analytical skills.Strong multi-tasking and prioritization skills.Be
able to interact effectively with people from all social
echelons.Must have a high degree of flexibility to alter plans or
change tasks at any given momentFamiliar with industry standard
networking equipmentRequired Experience:Required Education and
Experience include:College graduate, equivalent certifications
and/or work experience.Two years experience with Active Directory,
Microsoft Windows Operating systems, VPN, EXCHANGE, MICROSOFT
OUTLOOK, MS Office Suite, Windows operating systems.Windows desktop
support experience is required.Mobile device end user
diagnosticsPrior call center experience, and knowledge of ITIL is
preferred.Familiarity with Cerner Millennium electronic health
records desired.Healthcare experience is a plus as well as an
understanding of HIPAA and security protocols to protect PHI is a
requirement.A+, MCP or MCSE desired.Employment practices will not
be influenced or affected by an applicant's or employee's race,
color, religion, sex (including pregnancy), national origin, age,
disability, genetic information, sexual orientation, gender
identity or expression, veteran status or any other legally
protected status. Tenet will make reasonable accommodations for
qualified individuals with disabilities unless doing so would
result in an undue hardship. Tenet participates in the E-Verify
program. Follow the link below for additional information.
E-Verify: http://www.uscis.gov/e-verify
Keywords: United Surgical Partners International, Fort Worth , IT Support Technician - Fulltime, Professions , Fort Worth, Texas
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