Computer Repair Technician 1

Company: goTRG
Location: Fort Worth
Posted on: August 7, 2022

Job Description:

Are you performance-driven and want to make a tangible impact?

Are you looking for professional growth opportunities and a chance to build a career?
Are you a problem solver who loves a good challenge?
Do you want to change the world one retail return at a time?

Our mission at goTRG is to solve the $700 billion problem of returns by increasing profits from returns and decreasing the environmental impact. We make it easy for retailers, manufacturers, vendors, and 3PLs to handle every item from the point of return to final disposition. We are the only company that manages the entire reverse logistics process end-to-end.

Our company is vertically integrated with SaaS, Supply Chain, and ReCommerce business units, working under one roof to make the most impact for our clients. By joining our team, you'll be a part of:

--- SaaS that eliminates human biases from returns decisions and connects to every part of the retail ecosystem from the point of sale to supply chain to ReCommerce.
--- Best-in-Class Reverse Supply Chain services.
--- ReCommerce Services that list across 20+ high demand marketplaces.

Over the past decade, goTRG has experienced aggressive growth, and we are actively seeking qualified and passionate teammates in every functional area to help us solve returns. Come join our family that works hard, knows how to have fun, and stands firmly by their values of sustainability, innovation, teamwork, and partnership.

Position Summary:

goTRG is looking for a team oriented, driven, and energetic Technician. The right person is able to handle shifting priorities, while still delivering high quality work. You are passionate about customer service, new tools, and technologies, and helping to build a more advanced technological future for goTRG. The Technician will be responsible for building and maintaining computers and other electronic equipment and serve as the front line of support in initially diagnosing an issue.

Primary Responsibilities/Essential Functions:

This job description in no way states or implies that these are the only duties to be performed by the teammate occupying this position.

Diagnose, restore, rebuild, and refurbish computers and other electronic equipment

Provide support for a variety of technology systems including computers and other electronic equipment (hardware and software)

Troubleshoot computers and other electronic equipment, both hardware and software

Perform root cause analyses to continuously improve user experience and strengthen business applications

Data entry and maintenance of technology assets goTRG's inventory system

Conduct routine maintenance on computers, and other electronic equipment

Compiles and maintains records of quantity, type, and value of material, equipment, merchandise, or supplies stocked in establishment

Thoroughness when installing and configuring local area data

Effectively work with your team to increase production

Practices safe work habits to ensure production is as efficient and safe as possible

Requirements

High School Diploma or equivalent accreditation

Experience with PC and Mac hardware and software, or relevant Technology certifications

Ability to translate technical language into user friendly terms and convey technical information

Ability to perform basic troubleshooting

Frequently required to walk, bend, use hands, and reach with hands and arms

Possible weekend work and overtime required (including potential overnight shifts)

Ability to frequently and repetitively lift, push, and carry up to 35 lbs.

Ability to frequently and repetitively lift and carry 20 lbs. up and down stairs

Ability to frequently and repetitively bend, lift and reach to install parts of varying size and weight overhead

Excellent verbal and written communication skills

Excellent interpersonal, negotiation, and conflict resolution skills

Excellent organizational skills and attention to detail

Ability to act with integrity, professionalism, and confidentiality

Proficient with Microsoft Office Suite or related software

Embody goTRG's company values: Team, Innovation, Partnership, and Sustainability

Strong time management and project management skills

Demonstrated initiative

Ability to think creatively and problem solve when faced with new challenges

Ability to work independently, multi-task, and deliver quality work in an efficient manner

Ability to manage competing priorities

Ability to succeed in a team environment

Benefits

3 plan options. Free of charge under the Essential Plan - Employee Only coverage level

Dental & Vision

Retirement Plan (401k, IRA)

Life Insurance (Basic, Voluntary & AD&D)

Paid Time Off (Vacation, Sick & Public Holidays)

Parental Leave

Short-Term & Long-Term Disability

Training & Development

Wellness Resources

Keywords: goTRG, Fort Worth , Computer Repair Technician 1, Professions , Fort Worth, Texas