SUPPORT TECHNICIAN II
Company: Standard Meat
Location: Ponder
Posted on: April 18, 2024
|
|
Job Description:
Can you cut it with the industry leaders in meat portioning and
cooking? We re always looking for sharp minds and sure hands to
join our family business. We are committed to maintaining a safe,
diverse, and welcoming workplace for all.----Job Title: Support
Tech II FLSA Status: Non-Exempt Dept: Information
Technology--SummaryThe Support Tech II works independently and
provides technical assistance and support related to computer
systems, hardware, or software. Responds to queries, runs
diagnostic programs, isolates problems, and determines and
implements solutions. Works directly with end users and must
effectively communicate answers in a way end users
understand.--Essential Duties and Responsibilities: Provide tiered
support for all desktop OS and MS applications.Monitor,
communicate, and resolve all issues submitted to the help desk
ticketing system promptly and professionally, meeting company
SLAs.Be a resource to end users for proper system and application
use.Assist in maintaining a correct inventory of computers and
peripheral equipment.Provide detailed and accurate documentation of
system configurations and other related material at management s
discretion/direction.Be proactive in communicating issues,
problems, and potential issues to supervisor as needed in a timely
fashion.Provide Technical Support for all sites.Take initial
telephone or email support requests.Troubleshoot various support
issues.Configure and install hardware and software on
computers.Install peripherals etc., printers or scanners.Apply
appropriate patches and software fixes.Escalate more complex issues
to the next support level.Apply OS patches and upgrades regularly
and upgrade administrative tools and utilities.--Education and/or
Experience:Customer Service focused approach to IT supportAssociate
s degree in a computer-centered discipline.Two years of experience
or degree in Information Technology.Experience with a Windows/Azure
Cloud infrastructure, Microsoft SQL, Power BI, and Cisco
Meraki,Certifications such as A+, Cisco, and MCP a plus.Experience
as a desktop support technician or equivalent.Capabilities needed
to deliver in-person and remote IT aid.Excellent installation,
diagnostic, upgrade, and restoration abilities.Exceptional vertical
and lateral thinking.Superb time management skills.Clear written
and verbal communication.--Other Information:Requires periodic
on-call and weekend work.Must be able to work in a cold environment
when required.The Primary location for this position is Ponder, TX,
with some travel to other Standard Meat facilities.Sponsorship is
not available.--Physical Demands:This job requires that weight be
lifted or force be exerted as reflected below.--Amount of TimeUnder
1/3Up to 10 poundsXUp to 25 poundsXUp to 50 poundsX--NoneUp to 100
poundsXMore than 100 poundsX--Work Environment:Office
environmentWhile performing some of the duties of this job, the
employee may be exposed to wet and/or humid conditions, moving
mechanical parts, and extreme cold temperature. The noise level in
the work environment is moderate.Cold Temperature:
Keywords: Standard Meat, Fort Worth , SUPPORT TECHNICIAN II, Professions , Ponder, Texas
Click
here to apply!
|