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Digital Experience Analyst - Remote

Company: Disability Solutions
Location: Fort Worth
Posted on: June 7, 2024

Job Description:

Location:Rosedale Office BuildingDepartment:IS EpicShift:Standard Weekly Hours:40Summary:While this job is remote, you must reside in the state of Texas.In this role you are a vital member of the digital product team supporting delivery of the productroadmap.This role requires a high attention to detail and great communication skills while working withcustomers, operations, marketing, business development, clinicians, and other digital productteams to define requirements and deliver features that align to the goals of the Cook digital team. This position is remote within the state of Texas. Employee must travel on site quarterly for strategic planning and periodically per the direction of the Vice President of the division.We're looking for a self-starter who can take user feedback, business requirements, and product dataand transform them into actionable improvements to our product. Under the supervision of a Product Owner or Product Manager this position participates in the design, implementation, testing, and support of websites and related technologies that drive our customers' experiences. Expected activities include, but are not limited to:

  • Work as a member of the agile team to define requirements and implement new web and mobile app features
  • Maintain and upgrade applications and related technologies as needed to meet user and vendor requirements.
  • Support communication tools, website technologies, and marketing technology applications.
  • Definition and development of KPIs, metrics, and reports
  • Resolve any issues associated with technologythat impacts our customers' experiences
  • Diagnosis of failures encountered in application software and related technologies
  • Participate in meetings with customers and internal stakeholders to understand the business objectives and rationale behind specific customer requests
  • Assist the product management team with discovery, requirements gathering, and breaking down goals into actionable tasks.
  • Assist in developing test plans and performing QA to ensure that solutions will meet defined requirementsQualifications:
    • A BA/BS degree in an Information Technology, Business, Marketing or related field is required.
    • Position requires 2 or more years of combined experience in a business analysis, healthcare IT or marketing technology setting with a focus on developing new features and supporting websites and/or marketing technology
    • Experience supporting website Content Management Systems, Search Engine Optimization (SEO) tools, product and web analytics applications are highly preferred
    • Experience with Optimizely, Yext, SEMRush, Google Analytics, and/or Amplitude is highly preferred
    • Comfortable with ambiguity.
    • Strong analytical and multi-tasking skills.
    • Ability to interact effectively with cross-functional peers.
    • Ability to hear and communicate with others in a clear, understandable, and professional manner.
    • Demonstrated use of good written and verbal communication skills.
    • Comfortable exercising decision making in areas of responsibility.Licensure, Registration, and/or Certification:
      • Relevant Information Technology, experience, or virtual health certifications preferred.Epic certification required within 6 months from employment, including 2 test retakes.
      • If position does not support Epic, then a relevant certification designated by the AVP/VP is required within 12 months from employment. About Us: Cook Children's Health Care System Cook Children's Health Care System offers a unique approach to caring for children because we are one of the country's leading integrated pediatric health care delivery organizations. Patients benefit from the integrated system because it allows Cook Children's to use all of its resources to treat a patient and allows for easy communication between the various companies by physicians with a focus on caring for children and adolescents. Cook Children's is an EOE/AA, Minority/Female/Disability/Veteran employer.

Keywords: Disability Solutions, Fort Worth , Digital Experience Analyst - Remote, Professions , Fort Worth, Texas

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