IT Service Technician

Company: JPI
Location: Fort Worth
Posted on: September 4, 2024

Job Description:

About The CompanyBuilt on a foundation of integrity, respect, and commitment, JPI stands out as one of the most active real estate developers and builders in the nation. For more than 35 years, JPI has designed and developed communities with best-in-class homes and amenities. JPI is committed to data-driven management and continuous improvement. Its team of experts utilizes data - including unparalleled market research, proven business processes, and proprietary models - to ensure that every decision is strategic, focused, and produces exceptional multifamily communities with the best risk-adjusted returns. More than just great communities, JPI is focused on leaving a lasting impact on the communities where we build and is continually committed to "Building What Matters." JPI operates as a subsidiary of Sumitomo Forestry, which is recognized as one of the largest home builders in the United States.About the Job

The role of the IT Service Technician, with periodic supervision, performs a variety of tasks requiring the application of standard JPI procedures and criteria. This position will resolve requests by phone, email, chat, or desk side with the associates. This position will also provide provisioning and de-provisioning of jobsite technologies, which will involve travel to and from construction job sites. Technology supported includes but is not limited to enterprise Voice, Data, Video, Wireless, Cloud, and Security. The ideal candidate would be rewarded with working with leading-edge technologies, have the freedom to learn and innovate, work on projects with business units across the organization, and the opportunity to expand their knowledge and skills.Essential Duties and Responsibilities:

• Field incoming incidents and service requests from associates via telephone, e-mail, chat, or desk side in a courteous, timely manner.
• Provide support to associates, contractors, consultants, and others who engage in JPI's business objectives.
• Setup and configuration of job site workstations including laptops, iPads, monitors, printers, routers, and other equipment as necessary.
• Help associates solve their IT questions and provide targeted instructions to associates to improve their skills in using computer systems and applications.
• Opportunity to take on additional duties related to network, server, and security infrastructure.Computer Skills
  • General networking knowledge (TCP/IP, VPN, DNS, DHCP, VLAN, 802.11).
  • Microsoft software knowledge (Windows, O365, Office Suite, AD, Project).
  • Advanced phone and mobile device support and management knowledge (iOS and Android).
  • Advanced computer hardware, software, and troubleshooting knowledge.
  • Familiarity with general IT security applications and best practices (Anti-virus, Defender, MDR), and NIST standards.Communication
    • Respond to requests for technical assistance in person, via phone and/or electronically, in a timely manner.
    • Ability to patiently listen and understand the associates' issue or concern.
    • Exemplify the JPI company culture and mission statement.
    • Use appropriate judgment to identify, prioritize, and escalate issues requiring urgent attention.
    • Regularly communicate the status of resolution with clients and management.
    • Ensure the issue has been solved and properly train where appropriate.
    • Ability to mentor junior team members.Problem-Solving
      • Utilize industry-standard best practices for problem-solving.
      • Research and investigate alternate solutions from various sources when necessary.
      • Request assistance from or escalate issues to appropriate internal or external resources.
      • Ability to take initiative to find better and more efficient ways for yourself and other employees to work.
      • Excellent organizational and time management skills. Capability to manage own workload while meeting team goals and business needs of the company.Documentation.
        • Use the Service Desk software to track and record all transactions.
        • Create and maintain training materials for common workflow and issues.
        • Maintain knowledge base records of solutions to known issues.
        • Maintain or support inventory reporting of all job site assets and transfer of equipment.Non-Essential Duties and Responsibilities:
          • Other duties as assigned.Education, Work Experience, & Physical Requirements.
            • Bachelor's degree in Architecture, Engineering, MIS, Computer Science, or Business Administration preferred
            • A+, MCSA and/or other technical certifications preferred.
            • 3-5 years minimum experience in similar IT role.
            • Mange engine desktop central, AD 360 and/or Service Desk Plus experience preferred.
            • Experience with MDM for mobile devices and hardware
            • Constant adequate range of motion and mobility required.
            • Regular sitting or standing, bending, or stooping, and the ability to carry equipment and other such items as packaged material weighing up to 50 pounds.
            • Frequent talking and the ability to express and exchange ideas by means of verbal and written language.
            • Regular hearing and the ability to perceive the nature of sounds.
            • Regular near acuity with clarity of vision at 20 inches or less required.
            • Constant ability to read, record, or type data quickly and accurately required.
            • Typical ability to collect and analyze numerical and written data and verbal information to reach logical conclusions and ability to determine the time, place, and sequence of operations or actions required.
            • Ability to work under and handle stress in an appropriate manner required.
            • May be exposed to high, medium, or low noise intensity.
            • Constant contact with co-workers required.
            • This is a full-time position. Regular and punctual attendance is an essential function of the job.
            • Ability to follow established safety guidelines.
            • Frequently exposed to outdoor elements, and uneven terrain and may be required to walk, climb or traverse the obstacles on an active construction site.
            • May be required to work early mornings, nights or weekends to install, repair, or support a project as needed.
            • Some travel to project work sites will be required. Position will be required to wear PPE at all job sites.Why work for us?We are a People First culture, and seek team members who are hungry, humble, and people smart with an eye to continuous improvement. Our culture begins with people and our goal is to attract, retain, and grow the best talent in the industry. Through ongoing investment in the development of our people, we provide meaningful opportunities for professional success and fulfillment. Led by values and principle-based leadership, our team approaches every project with responsibility, accountability, and integrity.Industry RecognitionWe're not inclined to brag, but we have been recognized on some impressive lists. Here are just a few of our noteworthy recognitions:
              • NMHC - #1 Fastest Growing Developer; #2 Fastest Growing Building; #8 Largest National Developer; # 11 Largest National Builder
              • Real Page - Most active multifamily developer in DFW for the past 8 years
              • Dallas Business Journal Best Places to Work - 2023
              • Dallas Business Journal - Largest DFW Real Estate Developers - #11JPI offers associates a comprehensive benefits package with competitive salaries and more including:
                • Competitive Bonus Program
                • 4 Weeks PTO for All New Associates (Pro-Rated by Hire Date)
                • 11 Holidays and 8 Early Release Days
                • Medical, Dental, Vision and Life Insurance
                • 401(k) with Company Match (Up to 5% Match)
                • Health Savings Account
                • Flexible Spending Accounts (Dependent & Medical Reimbursement)
                • Paid Parental Leave
                • Paid Volunteer Time
                • Tuition Assistance
                • Phone Reimbursement
                • Associate Referral Bonuses

Keywords: JPI, Fort Worth , IT Service Technician, Professions , Fort Worth, Texas