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Family Service Provider Inside Sales

Company: Greenwood Funeral Homes and Cemeteries
Location: Fort Worth
Posted on: February 15, 2020

Job Description:

We have an immediate opening in our Family Service DepartmentSummary Family Service Providers are employed by the company to assist the families we serve. Family Service provides ongoing assistance to those who have had a recent death, as well as those desiring to make their arrangements in advance.-- Family Service Providers are responsible for the selection and purchase of pre-need cemetery property, pre-need memorial tablets and pre-arranged funeral services.ESSENTIAL DUTIES AND RESPONSIBILITIESThe primary role will be prospecting, developing proposals, troubleshooting and handling non-routine problems in order to develop new business.--Requires personally delivering the Emergency Information Folder and answering frequently asked questions.-- Conference must be scheduled at the convenience of the customer and could occur inside the family's home during non-business hours including evenings and weekends.--Assist with inquiries whether in person or by telephone to include directly assisting families to locate cemetery grave spaces with the purpose of developing proposals and/or to generate new business.--Cooperate with Funeral Directors and other Family Service staff, offering assistance as able. Must be adaptable to change as Family Service duties evolve and expand with the purpose of adding new business.-- Works with financial policies and completes pre-need contracts, as well as cemetery forms.-- Requires the ability to add; subtract; multiply and divide; and compute rate, ratio and percent.Must be very detailed and accurate, possess the ability to multi-task successfully and handle frequent interruptions; and prioritize--workload.Requires the ability to read and comprehend simple instructions, short correspondence, and memos. Ability to write simple correspondence.Basic computer skills/ability to utilize a computer; and knowledge of email and instant messaging software.Must display a professional demeanor at all times and adhere to a strict grooming and dress code.Certifications and LicensesMust be able to meet Texas Department of Insurance Licensing requirements as a Preneed Agent within 90 days from date of hire -- Must be able to listen and to manage difficult or emotional customer situations and to respond promptly to customer needs.-- Requires the ability to listen and to determine individual needs of clients. Must be able to effectively communicate and present information in one-on-one and small group situations to customers, clients and other employees of the organization.-- Must have a congenial personality and display a high level of professionalism. Must be very detailed and possess the ability to multi-task successfully. Requires the ability to read and comprehend simple instructions, short correspondence, and memos.-- Ability to write simple correspondence.-- Basic computer skills/ability to utilize a computer; and knowledge of email and instant messaging software. Must adhere to a strict grooming and dress code. High School diploma or general education degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience.-- Must be able to meet Texas Department of Insurance licensing requirements as a Preneed Agent within 90 days from date of hire. Must maintain a valid Texas driver's license and a good driving record. Must be able to work on any scheduled office work day which includes--holidays and/or weekends.--Must be available on non-scheduled office work days to meet with families in-home or at the funeral home as family and company needs dictate.-- Limited to 40 hours per week.

Keywords: Greenwood Funeral Homes and Cemeteries, Fort Worth , Family Service Provider Inside Sales, Sales , Fort Worth, Texas

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