Work from Home - Bilingual Customer Service Representative
Location: Fort Worth
Posted on: February 17, 2020
Bilingual Customer Service-Work At Home!!
You must be fully bilingual for this position. Spanish and
Do you enjoy a workplace where you have to be efficient,
self-sufficient, patient, and empathetic? Do you enjoy a fast-paced
environment, with very little downtime, helping customers with a
variety of issues? Do you want to gain a sense of satisfaction by
solving complex caller issues? We're looking for people who enjoy a
challenge and thrive in an remote environment where things are
moving very quickly.
In this position you will use your empathy, patience and resilient
nature to resolve issues. You will provide each caller guidance and
troubleshooting, all while maintaining a strong brand presence with
all customers. Your goal will be to satisfactorily resolve the
customer's need at the end of each interaction.
See your skills turn into a career, or continue your successful
career with the only company you'll ever want to work for! SYKES
empowers you to choose the shift you are available to work. People
are our most valuable asset, and we provide world-class training,
benefits, and growth opportunities to help you become the best the
* Answer back to back calls and resolve issues in a remote
* Build a strong relationship with your customer
* When they hang up with you, they will have their issue completely
resolved, and remember the great service they received
* Resolve the problem quickly and ensure situation does not
* Speaking clearly with empathy in both positive and negative
* Communicate clearly and effectively
* Multi-task while on the phone - resolve the issue while
maintaining a short call time
Key Factors for Success
* Do you hear someone's situation and are able to put yourself in
* Do you go out of your way to help others?
* Are you able to be the voice of the company?
* Do you stay calm in escalated customer situations?
* When you get stressed, are you able to maintain your neutral
point of view?
* Do you stay calm under pressure?
* Are you organized and efficient?
If so, come find out why SYKES has been the employer of choice for
so many people who want to transition their career from the office
to their home!
Every time a SYKES customer service representative takes a call
they have the chance to help someone answer a question, solve a
problem, or find something they need. Helping others, we find
meaning in our jobs, while working with people who become friends
and who are fun to work with. With supportive, caring leadership,
our reps enjoy ongoing career opportunities. Serving clients in an
array of businesses, our call reps learn about some of the most
exciting and leading industries in today's economy.
COMMITMENT TO ETHICS AND EQUAL EMPLOYMENT OPPORTUNITY: Sykes
Enterprises, Incorporated is firmly committed to conducting
business in compliance with the letter and spirit of the law and
other accepted standards of business conduct as reflected in the
company's policies. SYKES is proud to be an equal employment
opportunity employer. SYKES is committed to selecting, developing,
and rewarding the best person for the job based on the requirements
of the work to be performed and without regard to race, age, color,
religion, sex, national origin, ancestry, citizenship,
disability/handicap, marital status, veteran status, sexual
orientation, pregnancy, genetic information, gender identity and
expression, or any other basis protected by federal, state or local
Required qualifications, skills and experience
This is the right job for you if you're able to:
* Speak on the phone and use a computer
* Empathize and be friendly with people you've never met
* Use logic and solve problems
* Be part of a team
Desired qualifications, skills and experience
Nice to have (but not required):
* Customer service background
* Experience with financial services, healthcare, technology
companies, or something similar
Keywords: Sykes, Fort Worth , Work from Home - Bilingual Customer Service Representative, Sales , Fort Worth, Texas
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